Ratings based on 995 Verified Reviews

4.6 out of 5
94% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 17 Nov 2024
Excellent Hotel with outstanding breakfast dinning.
Comment from Hotel Management
20 Nov 2024 by Reto Borer, Hotel Management
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer
5 out of 5
by A verified traveler from Hong Kong

Posted 16 Nov 2024
nice property in the Auckland harbor
Comment from Hotel Management
20 Nov 2024 by Reto Borer, Hotel Management
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer
1 out of 5
by A verified traveler

Posted 15 Nov 2024
No nighttime room service, very unhelpful and the hotel is old and tired looking. The cost for a night over inflated for what you get. This is a 3 star hotel at best
Comment from Hotel Management
20 Nov 2024 by Reto Borer, Hotel Management
Dear PetulaThank you for taking the time to tell us about your experience at the Sofitel Auckland Viaduct Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I apologies as well for the limited food offerings we do have overnight. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us.
5 out of 5
by A verified traveler

Posted 14 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Reto Borer, Hotel Management
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer
5 out of 5
by A verified traveler

Posted 5 Nov 2024
Good area with many dining options within walking distance.
Comment from Hotel Management
20 Nov 2024 by Reto Borer, Hotel Management
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer
5 out of 5
by A verified traveler

Posted 17 Oct 2024
Lovely accommodation. Will stay there again.
Comment from Hotel Management
4 Nov 2024 by RETO, Hotel Management
thanks so much for the great comment we look forward to welcoming you back
5 out of 5
by A verified traveler

Posted 12 Oct 2024
Very good
Comment from Hotel Management
14 Oct 2024 by Reto Borer, Hotel Management
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer
4 out of 5
by A verified traveler

Posted 6 Oct 2024
.
Comment from Hotel Management
14 Oct 2024 by Reto Borer, Hotel Management
We very much appreciate your scoring regarding your stay at the Sofitel Auckland Viaduct Harbour. Sincerely,Reto Borer
5 out of 5
by A verified traveler

Posted 18 Sep 2024
Excellent
Comment from Hotel Management
22 Sep 2024 by Reto Borer, Hotel Management
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer
5 out of 5
by A verified traveler from Ridgeland

Posted 4 Sep 2024
We enjoyed the property immensely, with its proximity to the city.
Comment from Hotel Management
22 Sep 2024 by Reto Borer, Hotel Management
We very much appreciate your comments regarding your stay at the Sofitel Auckland Viaduct Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Reto Borer