Ratings based on 346 Verified Reviews
4.8 Room cleanliness
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Really enjoyed staying here. Spacious, clean, accessible accommodation. We were happy to pay for the overnight parking as it felt really safe and secure. The staff were super friendly and helpful - they even left us an awesome snack bag on arrival which featured lots of yummy NZ snacks. We were in the main building which had a lift to get to our apartment easily.
Comment from Hotel Management
9 Dec 2024 by Tim, Hotel Management
Hi SophieThank you for your wonderful feedback! We're so pleased you felt safe with our secure parking and enjoyed the snack bag with NZ treats—our team loves adding special touches to make guests feel welcome. It’s also great to know the lift made accessing your apartment easy. We look forward to hosting you again soon!
by A verified traveler
Posted 28 Nov 2024
Second time staying here.
I highly recommend... Bummer they charge for parking on premises now though. See you next time :)
Comment from Hotel Management
28 Nov 2024 by Tim, Hotel Management
Hi JulietThank you for choosing to stay with us again and for your kind recommendation! We’re thrilled to hear you had another great stay. Regarding the parking fee, we’ve had to introduce it due to rising costs to maintain our secure gated parking, and we appreciate your understanding. We look forward to welcoming you back next time!
by A verified traveler
Posted 17 Nov 2024
Helpful friendly staff. Secure parking. A high standard of cleanliness. Bed sooo comfortable and an excellent shower. The accommodation was spacious, more than I expected.
Comment from Hotel Management
17 Nov 2024 by Tim, Hotel Management
Hi Chris DenThank you for your wonderful feedback! We're thrilled to hear that you found our staff friendly and helpful, enjoyed the secure parking, and were pleased with the cleanliness, comfort, and spaciousness of the accommodation. We’re so glad it exceeded your expectations and hope to welcome you back soon!
by A verified traveler
Posted 10 Nov 2024
A lovely large studio type room, good laundry facilities and pleasant front desk staff.
Comment from Hotel Management
11 Nov 2024 by Tim, Hotel Management
Hi HilaryThank you for your lovely feedback! We're glad you enjoyed the spacious studio room, the laundry facilities, and the service from our front desk staff. We hope to welcome you back for another great stay!
by A verified traveler
Posted 20 Oct 2024
Have to now pay for parking. This should be on the booking page so guests are aware of it before arrival.
It would be a good idea if the cleaning staff have availability to a Phillips Screw Driver so the pot handles can be checked for tightness. The handles were loose, causing a dangerous situation.
Comment from Hotel Management
23 Oct 2024 by Tim, Hotel Management
Hi RexThank you for your feedback. We apologize for any inconvenience caused by the parking fee. The parking charges are clearly mentioned on the Expedia booking site, so I’m not sure how that was missed, but we’ll double-check to ensure it’s easy to find.We also appreciate your suggestion about the pot handles, and we will make sure they are checked and tightened regularly to prevent any safety issues.Thank you again for your input, and we hope to welcome you back soon!
by A verified traveler
Posted 13 Oct 2024
Great property. Room was very tidy and heaps of space. Would definately return.
Comment from Hotel Management
13 Oct 2024 by Tim, Hotel Management
Hi JodyThank you for your kind words! We're delighted to hear that you found the property tidy and spacious. We would love to welcome you back for another stay!
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
9 Oct 2024 by Tim, Hotel Management
Hi BridgetThank you so much for the 5-star review! We’re thrilled you enjoyed your stay and appreciate your kind feedback. We hope to welcome you back again soon!
by A verified traveler
Posted 30 Sep 2024
Great staff
Comment from Hotel Management
2 Oct 2024 by TIM, Hotel Management
Hi SharonThank you for your kind words! We're delighted to hear that our staff made a great impression. We look forward to welcoming you back soon!
by A verified traveler
Posted 18 Sep 2024
Comfortable stay
Comment from Hotel Management
25 Sep 2024 by Tim, Hotel Management
Hi ShayneThank you for your feedback! We’re glad to hear you had a comfortable stay and hope to welcome you back soon.
by A verified traveler
Posted 15 Sep 2024
Very well priced, room was clean, modern, close to restaurants, easy secure parking. No lift to our floor (3rd) so beware if you have large bags, wasn’t a problem for us. The apartment we had had streetlights and train behind (Road front). Train noise was more of a whisper sound. If you like a dark room, this one probably wouldn’t be for you as they only have roller blinds inside the window frame, so a lot of light still spills into the bedroom (road side). Overall very good option, well worth the price paid. would definitely stay again, not sure what the other rooms (not roadside) would be like for light blocking.
Comment from Hotel Management
16 Sep 2024 by Tim, Hotel Management
Hi AdrienneThank you for your detailed feedback! We're glad you found the room clean, modern, and well-priced, and that the location and parking worked well for you. We appreciate your note about the third-floor access and the lighting in the room—these are helpful insights for future guests. We're happy to hear that the train noise was minimal for you and that you'd consider staying with us again. Should you return, we’d be happy to recommend one of our rooms on the quieter side. Thanks again for choosing to stay with us!
