Ratings based on 649 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler from Seffner
Posted 17 Nov 2024
About 20 minutes from airport. Average hotel.
by A verified traveler
Posted 16 Nov 2024
Checkin wasn’t very efficient, took 40mins. Room advertised was replaced with 2x single rooms initially which was cheaper than what we had booked.
Trainee was helpful on the front counter - just had no support from anyone else.
Cafe/Restaurant was good.
by A verified traveler
Posted 6 Nov 2024
Clean, comfortable room, free parking, easy check in after hours and located right next door to the Due Drop Event Centre which was super convenient for me. Will be my go to when needing to stay in Manukau.
by A verified traveler
Posted 6 Nov 2024
by A verified traveler
Posted 5 Nov 2024
Front desk and F&B team needs some communication to be on same page. Bad experience.
Also staff in Front desk and F&B team needs customer relationship training.
Housekeeping staff were really helpful. They made our stay better.
by A verified traveler
Posted 10 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Jenil - Onsite Operations Manager, Hotel Management
Dear Andrew,Thank you for your review! We’re thrilled to hear you had a positive experience during your stay. If you have any specific highlights or suggestions for improvement, we’d love to hear them. We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 6 Oct 2024
Parking was the only good part. Bedroom sheer curtains were so ripped that they offered no privacy. Lounge had none. Asked for addtional pillows two days in a row and never received them. Cafe food terrible. We were given the wrong times for breakfast and were reluctantly given a $50 credit to use in the cafe. We didn't use it all, so I asked if balance could be applied to the bill but was denied. We won't we returning or recommending this accommodation.
Comment from Hotel Management
14 Oct 2024 by Jenil - Onsite Operations Manager, Hotel Management
Dear Sarah,Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience during your stay. It’s disappointing to know that the condition of the curtains and the lack of pillows impacted your comfort. We also apologize for the issues you encountered with the cafe food and communication regarding breakfast times.Your comments about the 50 credit are noted, and we understand your frustration. We strive to provide a better experience for all our guests, and your insights will help us improve.We appreciate your feedback and hope you’ll consider giving us another chance in the future.Best regards,
by A verified traveler
Posted 15 Sep 2024
by A verified traveler
Posted 11 Sep 2024
Nothing much to add
