Ratings based on 994 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
It was a great stay
by A verified traveler
Posted 16 Nov 2024
It was like a rave was happening till about 11pm, then some ungodly hour in the morning, they decided to do laundry collection with trolleys that sounded like a tin foil airplane slowly crashing through the entire complex. I could also not tell you what the original carpet colour is or was in our room.
by A verified traveler
Posted 13 Nov 2024
Run down room and swimming pool. Kitchen poorly stocked. Room only superficially cleaned.
by A verified traveler
Posted 8 Nov 2024
Stayed in the apartment section and while they were lovely rooms, we unfortunately were missing a couple of key items in ours and it hadn’t been cleaned/checked properly from previous customers.
We had no towels, no teaspoons and no oven rack or tray to bake on.
Plus the kitchen bench was sticky and bathroom drawer was filthy with hair and rubbish.
We normally love staying here as it’s convenient and modern but lacked servicing this time round sadly.
by A verified traveler
Posted 2 Nov 2024
Couldn't get the usual apartment, so book a cheaper room as all they had...it was an experience thats for sure, wont be booking that room again. Nasty
Comment from Hotel Management
5 Nov 2024 by Front Desk, Hotel Management
Thank you for your review. We will take your comments upon advisement.
by A verified traveler
Posted 19 Oct 2024
Property definitely showing its age. Bathroom in particular
in need of refurbishment. Mouldy ceiling, skirtings coming detatched, shower taps insecure. Office chair by desk unstable.
Comment from Hotel Management
5 Nov 2024 by Front Desk, Hotel Management
Thank you for your review. We will take your comments upon advisement.
by A verified traveler
Posted 3 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Front Desk, Hotel Management
Thank you for your review. We appreciate your feedback and hoe to see you again.
by A verified traveler
Posted 23 Sep 2024
did want a room with a bath but its okay as my son still enjoyed the fact the shower head could come down to his height for a shower, great beds almost didnt want to leave them, convenient parking (great idea for parking permits) great quiet stay warm and cozy thank you poenamo team !
Comment from Hotel Management
23 Sep 2024 by Front Desk, Hotel Management
Thank you for your kind words. We really appreciate your feedback and hope to see you again.
by A verified traveler
Posted 18 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Front Desk, Hotel Management
Thank you for your review. we will take your comments upon advisement.
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
20 Sep 2024 by Front Desk, Hotel Management
We regret that we couldn't serve you as per your expectations. We will make sure your next stay with us would be better.
