Ratings based on 145 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Mar 2020 on Hotels
by A verified traveler
Our not so straightforward holiday.
Posted 26 Mar 2020 on HotelsWe stayed at Leroy Suites during very stressful times and felt safe and very well looked after by the lovely staff. When things come back to normal we are very hopeful that we will get the opportunity to stay there again and would recommend the hotel to other travellers.
We wish the Management and staff all the very best at this difficult time.
by A verified traveler
Posted 15 Mar 2020
Comment from Hotel Management
16 Mar 2020 by RJ, Hotel Management
Thank you for the positive feedback. Hope to welcome you back soon.
by A verified traveler
Posted 11 Mar 2020 on CheapTickets
There was very little equipment in the gym, 2 people couldn't work out together
Comment from Hotel Management
12 Mar 2020 by RJ, Hotel Management
Dear Valued Guest,
Thank you for sharing your valuable feedback that is essential in our continuous efforts to improve our service and offerings. As we always endeavor to provide guests with memorable experiences, we regret to hear that we did not achieve this with you and I sincerely apologize for the inconvenience caused regard to the number of equipments in our gym. We don't want to compromise our high standards to rush a room as you deserve our 5 star standards we are best known for. I will personally pass on your comments to her management and I will share your comments with the concerned department. I am sure that this feedback will serve as an encouragement to all of our management as we strive to continuously improve the quality of our services. We look forward to welcoming you again soon.
Warm Regard's
Rajath Medappa Cheranda (RJ)
Front Office Manager
by A verified traveler
Posted 9 Mar 2020 on Hotels
They provided a warming welcome and the room is tidy. Easy to find and quiet environment
Comment from Hotel Management
9 Mar 2020 by RJ, Hotel Management
Dear Ken,
Dear Valued Guest, Thank you for rating us very highly on Hotels.com. The team here greatly appreciates your gesture. I am glad our suites were to our liking and you found our team to be warm and welcoming. I will be sure to pass on your comments to the team, as instances like these serve as a motivational factor for our team to go the extra mile in order to exceed our guest's expectations. I hope you had a wonderful stay with us and we exceeded your expectations throughout your stay here at Leroy Suites, Albany. Look forward to welcoming you back again.
Warm regards
Rajath Medappa Cheranda (RJ)
Front Office Manager
by A verified traveler
Nice facility, terrible service
Posted 8 Mar 2020 on HotelsOne thing we feel we might mention regarding the LeRoy hotel is that the house keeping service has been terrible. For two days, we have not had any room service at all. We spoke with the man at the front desk and he apologized saying they were short of help, etc. etc. We arrived back to our room at 6 p.m. and no room service. I was annoyed. Our tiny garbage cans were full, floor still dirty, etc. So I did it myself, collected the garbage and went down and asked where the dumpster was located. Then I saw an open room near our room with cleaning supplies, got a vacuum and got the job done. We have been here for 9 days out of a 12-day reservation, and the floors have not been cleaned. We even left a note asking them to please vacuum. We did get them to change our sheets a day or two ago, at our request.
The front desk attendant was very nice and apologetic. I find it strange that such a nice hotel would have such poor service. I would not recommend this place to others now.
Comment from Hotel Management
8 Mar 2020 by RJ, Hotel Management
Dear Valued Guest,
Thank you for sharing your valuable feedback that is essential in our continuous efforts to improve our service and offerings. As we always endeavor to provide guests with memorable experiences, we regret to hear that we did not achieve this with you and I sincerely apologize for the inconvenience caused. Please be assured that this is certainly not the standard we uphold and needed changes with regards to housekeeping service and training have been stepped up as a priority. Our Housekeeping Manager will be reaching out to you in hopes of rebuilding your trust as well as to recover your impression of Leroy Suites, Albany. I look forward to welcoming you back soon.
Warm regard's
Rajath Medappa Cheranda (RJ)
Front Office Manager
by A verified traveler
Posted 4 Mar 2020
The rooms were really nice. The only thing that kind of put me off was the outside where the buildings below havent been filled etc. Its not the hotels fault but just seemed a bit empty for the area. The hotel and staff were really great.
Comment from Hotel Management
8 Mar 2020 by RJ, Hotel Management
Dear Valued Guest,
Thank you for taking the time to share your experience with us. As the entire establishment (Complex) is fairly new it is taking quite a bit of time for the rest of the shops to be open and fully operational. There is quite a bit of selection ranging from Japanese cuisine restaurant to Chinese barbeque, cafe, cake shop as well as a pizzeria. We were delighted to learn that your stay was enjoyable in every aspect and that our services and facilities met your expectations. Thank you for choosing Leroy Suites, Albany and we do look forward to welcoming you back in the future.
With best wishes,
Rajath Medappa Cheranda (RJ)
Front Office Manager
by A verified traveler
Nice kinda strange
Posted 3 Mar 2020 on HotelsSigned in and settled in but later got rung up to see when we were planning on checking in? Came back on second evening to find that the room key no longer worked!
Comment from Hotel Management
8 Mar 2020 by RJ, Hotel Management
Dear Ken,
Thank you for sharing your review with us on Expedia. I fully understand your frustrations and please allow me to reiterate my sincerest apologies for the mentioned service failure. Please rest assured that corresponding actions will be taken to eliminate further recurrences of any such incidents. We sincerely hope for an opportunity to welcome you in the future.
Warm Regards
Rajath Medappa Cheranda
Froont Office Manager
by A verified traveler
Posted 28 Feb 2020 on Hotels
Comment from Hotel Management
8 Mar 2020 by RJ, Hotel Management
Thank you for providing a high score of satisfaction on your stay with us here at Leroy Suites Albany. It is our pleasure to know that you enjoyed every aspect of your stay and that our services and facilities have met your expectations. Thank you for choosing Leroy Suites, Albany and we look forward to welcoming you back in the future.
by A verified traveler
Great accommodation
Posted 28 Feb 2020 on HotelsThank you for a lovely stay. Great location and met all our needs for our business trip.
Comment from Hotel Management
8 Mar 2020 by RJ, Hotel Management
Thank you for choosing Leroy Suites, Albany and for sharing your gracious review. We truly value your remarks on our detailed service and location, especially from our corporate clients. We want to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. I will be sure to pass on your note to the team. Notes like yours lets our staff know that their service is appreciated.
We look forward to welcoming you back again soon.
Warm regards,
Rajath Medappa Cheranda (RJ)
Front Office Manager
