Ratings based on 26 Verified Reviews
3.8 Room cleanliness
3.3 Service & staff
3.2 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Too much trouble
Posted 15 Mar 2020 on HotelsTo hard to check in, no storage for luggage, room was OK would not do again
by A verified traveler
Posted 5 Feb 2020 on Hotels
The initial instructions were vague with regard of how to access the apartment. No staff on hand. The staff at the Heritage Hotel were great in contacting the owner. The owner then advised that she had sent an email to us on THAT morning, when we were departing early to catch transport to the airport to fly out. Not good. Facilities of the room were satisfactory. No hand towel and no face washer.
by A verified traveler
Posted 31 Jan 2020 on Lastminute
Basic accommodation in a Hotel setting . Very clean and well presented ok for a one or two night stay
by A verified traveler from Aucklandnorthland
Posted 26 Dec 2019
The worst ever and will never again pick up keys from a coffee bar manager an desk not pleasant at all
by A verified traveler
Posted 8 Dec 2019 on Wotif
Love staying at the Heritage. It's an excellent location in Auckland CBD.
by A verified traveler from Raglan
Posted 19 Jun 2019
A nice studio room with a comfortable bed. Easy to find the room, good communication in regards to key pickup etc.
I was disappointed as there was only one light switch that worked in the entire studio (not including the bedside lamp), meaning that there was no light in the bathroom in order to have a shower. Because of this, I had to have the door open from the room in order to let light into the bathroom.
Otherwise everything was ok, however I am fairly disappointed with the amount paid for a mildly satisfactory room.
A little basic cutlery and the option of herbal tea would be a nice idea, as having english breakfast tea and coffee sachet options with no ability for guests to store milk safely for their hot drinks does not make a lot of sense to me.
Thank you
Thank you
Comment from Hotel Management
20 Jun 2019 by Sue, Hotel Management
Hi the ight in the bathroom works fine You needed to turn on the light switch There was a bar fridge in the wardrobe as well Sorry that you did not find them Please call me next time to ask those questions Thank you
by A verified traveler
Posted 2 May 2019
Comment from Hotel Management
20 Jun 2019 by Sue, Hotel Management
Sorry for your experience We will improve oir service Thank you
by A verified traveler
Posted 23 Mar 2019
We liked the room but didnt have light in the onsuite so that was disappointing when i had only one mirror to apply my makeup which was in the onsuite, we had breakfast tnis morning which was very nice, so apart from no light to be able to shower and makeup the overall stay was very nice
by A verified traveler
Posted 18 Mar 2019
Had to chase up owner of the apartment for our key although she said she had sent email to advise where to collect key. I had not received email so took some sorting out dragging our suitcases up and down the street. Room was very nice apart from curtains need a wash.
by A verified traveler
Posted 28 Feb 2019 on Hotels
The receptionist knew nothing about us and after being shown our confirmation advised us that the keys should be collected from a coffee bar 200 yards away.
When we got to the room it was a reasonable size but very dated.
There was no safe, no mirror or waste paper basket except in the bath room.
On the third day, the room keys would not function and we were told that the main room hirer could not come to the hotel for 2 hours as she was teaching.
We complained to the hotel and eventually gained access to our room.
There was no room service at att.
It was by no way an apartment - just a scruffy room in quite a nice hotel.
Comment from Hotel Management
18 Mar 2019 by Sue, Hotel Management
Sorry for your experience. We apologise for it and thank you for your feedback.
