Ratings based on 1,135 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Porirua
Posted 18 Nov 2024
Was great
Comment from Hotel Management
20 Nov 2024 by James , Hotel Management
Thank you Sarah for your kind comments and top marks we hope to see you again soon
by A verified traveler
Posted 16 Nov 2024
Everything was a 10 would stay again, even would recommend 🇦🇺
Comment from Hotel Management
20 Nov 2024 by James , Hotel Management
Thank you Sandra for the kind comments and top marks we look forward to welcoming you back to the hotel in the near future.
by A verified traveler
Posted 15 Nov 2024
The new rooms still feel like they could use some work, pity the bathrooms havent had a big update.
Comment from Hotel Management
20 Nov 2024 by James , Hotel Management
Thank you Chris for your feedback we look forward to welcoming you back to the hotel in the near future.
by A verified traveler
Posted 14 Nov 2024
Great stay.
Friendly staff
Awesome room
Comment from Hotel Management
14 Nov 2024 by James , Hotel Management
Thanks Keith for the kind comments we hope to see you again soon.
by A verified traveler
Posted 13 Nov 2024
There was limited staff, no one answers the phone when you need assistance.
Lights and Aircon not working properly.
The hotel carpark was dirty, smelly and we had issues getting out, even though we had paid at checkout.
Comment from Hotel Management
14 Nov 2024 by James , Hotel Management
Thank you Trina for your feedback I am sorry for the issues you experienced during your stay. I hope we can connect and see what we can do to restore your faith in us.
by A verified traveler
Posted 13 Nov 2024
Awesome place to stay 😎
Comment from Hotel Management
14 Nov 2024 by James , Hotel Management
Thank you Luke for the kind comments and top marks we hope to see you again soon.
by A verified traveler
Posted 11 Nov 2024
The location is close to Sky City Tower and a short walk to the harbour. Excellent breakfast and dinner options. Service was excellent.
However, the room was too warm, the aircon took a long time to cool it down and I couldn't leave it on overnight because it was too noisy.
I had to do a lot of online conference meetings and the lighting in the room was not great.
I
Comment from Hotel Management
14 Nov 2024 by James , Hotel Management
Thank you Susan for your feedback, I appologise for the issues that affected your ac during your stay. We are upgrading the lighting in our rooms so hopefully on your next stay we can showcase that to you.
by A verified traveler
Posted 9 Nov 2024
Always a great hotel to stay at. Staff are amazing and facilities are great. Enjoyed the pool for a morning swim and was beautiful. Is our Auckland spot as close to CBD but further away to be more enjoyable.
Comment from Hotel Management
9 Nov 2024 by James , Hotel Management
Thank you Susan for the top marks and loyalty we look forward to welcoming you back to the hotel on your next stay in Auckland.
by A verified traveler
Posted 8 Nov 2024
Beautiful hotel and great location. Hotel had air conditioning issues during my stay. My room was 26.5C my last night stay.
I enjoyed club member benefits.
Comment from Hotel Management
14 Nov 2024 by James , Hotel Management
Thank you Dale for your feedback I am sorry for the issues that affected your ac on your last night these have been resolved.
by A verified traveler
Posted 8 Nov 2024
Great location and easy parking
Comment from Hotel Management
9 Nov 2024 by James , Hotel Management
Thank you Caroline for your feedback we look forward to welcoming you back to the hotel near future.
