Ratings based on 138 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Carnmore Team , Hotel Management
HI, We are truly delighted to receive your feedback, and we want to take a moment to thank you for taking the time to share your experience with us. Your perfect score means the world to our team, and we are thrilled that we could exceed your expectations during your stay.At Carnmore Hotel Takapuna, we strive to provide an exceptional experience for all of our guests, and knowing that we succeeded in your case truly motivates us to continue doing our very best. We would be absolutely honored to welcome you again. If there is anything more we can do to enhance your future stays, please don't hesitate to let us know.Once again, thank you for your amazing feedback! It’s guests like you who make our work so rewarding.
by A verified traveler
Posted 20 Nov 2024
Very convenient and close to the beach. We had a problem as it was very windy and raining and the palm tree fronds outside our window bashed against the window and roof above us all night. After talking to the person on the reception the next morning he was of course unaware of this and promised to rectify the problem.
Comment from Hotel Management
21 Nov 2024 by Warm regards,Carnmore Team , Hotel Management
Thank you for sharing your feedback with us. We're delighted to hear that you found our location convenient and close to the beach—it’s something we’re proud of, and we’re happy you enjoyed it.However, we are sorry to learn about the disruption you experienced during your stay due to the windy and rainy weather, and particularly the noise from the palm tree fronds. We can imagine how frustrating it must have been to deal with that disturbance overnight. Please accept our sincerest apologies for the inconvenience this caused you.We appreciate you bringing this issue to our attention, and we're glad to hear that our reception team responded promptly the following morning. Rest assured, we have already looked into the situation and are taking steps to address the issue and prevent it from recurring. Your comfort and enjoyment are of utmost importance to us, and we will ensure this matter is rectified.Once again, thank you for your understanding and for sharing your experience with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.
by A verified traveler
Posted 11 Nov 2024
Really good stay! With a nice pool and 2 minute walk to the beach. Staff are very friendly and helpful and provided a lovely brownie as a snack.
Comment from Hotel Management
12 Nov 2024 by Georgia, Hotel Management
Thank you so much for your kind review! We're thrilled to hear that you enjoyed your stay, the pool, and the beach proximity. It's great to know that our team made a positive impact with their friendliness and helpfulness, and we're glad you liked the brownie snack! We hope to welcome you back for another wonderful stay soon! Kind Regards, the Carnmore team.
by A verified traveler
Posted 4 Nov 2024
Great for a couple of days while visiting
Comment from Hotel Management
7 Nov 2024 by Carnmore Team, Hotel Management
Hi, Thank you for your time giving us your feedback. We hope to see you again in the near future. Kind Regards,
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Carnmore Team, Hotel Management
Thank you for your feedback. We hope to see you again in the near future. Kind Regards
by A verified traveler
Posted 22 Oct 2024
Decent clean rooms but a little noisy and not near restaurants
Comment from Hotel Management
22 Oct 2024 by Antonija, Hotel Management
Hello Michael,Thank you for your review.We are really sorry that our standard didn't meet your expectations but we are more than happy to get your feedback so we know what we should approve.
by A verified traveler
Posted 21 Oct 2024
A very pleasant place to stay after a long journey. Only part we didn’t like was the lift in the building but otherwise excellent, thank you
Comment from Hotel Management
21 Oct 2024 by Carnmore Team , Hotel Management
Thank you for your feedback regarding your stay. It is truly a delightful haven to relax in following a lengthy journey. We apologize for the inconvenience caused by the lift in the building, which did not meet your expectations. We hope to see you again in the near future and we will strive better. Kind Regards
by A verified traveler
Posted 17 Oct 2024
Great location when in Takapuna for business. Lovely spacious room and plenty of onsite free parking
Comment from Hotel Management
18 Oct 2024 by Carnmore Team, Hotel Management
Thank you for taking the time to share your invaluable feedback with us. We are delighted that you found our location in Takapuna ideal for business. The spacious room and ample on-site free parking were designed to enhance your experience. We eagerly anticipate the pleasure of welcoming you back. Kind regards,
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Carnmore Team, Hotel Management
Thank you for your invaluable feedback and for bestowing us with a perfect rating. Hope to see you again in the near future. Kind Regards
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Carnmore Team, Hotel Management
Hi, Thank you for your time giving us your rating. We are glad that you are satisfied with your stay with us. We hope to see you again in the near future.
