Ratings based on 993 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Nashville
Posted 10 Nov 2024
I wouldn’t recommend this place to a friend or family member. It does lack simple elements like a directory, I tried to reach the front desk using any combination of numbers and characters, no luck. There were two big flies we couldn’t get rid of. We managed to dispose of the roach “we saw”. The carpet was torn out at several places and its cleanliness suspect. There is black mould around the shower. The wall’s paint is damaged and stained at different locations.
In summary, it’s cheap and convenient to the airport but it leaves a lot to be desired. IMHO
Comment from Hotel Management
11 Nov 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Pedro,Thank you for taking the time to share your detailed feedback with us. We sincerely apologize for the numerous issues you encountered during your stay. We regret that your experience did not meet your expectations and that you were inconvenienced by the lack of a directory, the pests, and the condition of the room.Your comments regarding the cleanliness of the carpet, the presence of black mould, and the damaged walls are particularly concerning and have been shared with our housekeeping and maintenance teams for immediate attention. We are committed to addressing these issues to improve the quality of our accommodations.We appreciate your input as it helps us to enhance our services and provide a better experience for our guests in the future. Should you have any further concerns or wish to discuss your experience in more detail, please do not hesitate to contact us directly.Thank you for bringing these matters to our attention.Best Regards
by A verified traveler
Posted 27 Oct 2024
Housekeeping was abysmal - no one took any responsibility. Housekeeping was not done everyday inspite of calling the reception.
Cockroaches in the room.
Stains on the bed linen.
Not at all kid friendly.
Not worth the money.
Stayed for a week and was not getting any response even for basic amenities.
Comment from Hotel Management
29 Oct 2024 by Auckland Airport Kiwi Motel, Hotel Management
Dear Pranitha,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconveniences you experienced, particularly concerning housekeeping services and the cleanliness of your room.Your comments about the lack of daily housekeeping, pest issues, and stained linens are deeply concerning and do not reflect our standards of service. We take these matters seriously and will address them with our team immediately to ensure that such issues are rectified.We also regret that your experience did not meet expectations in terms of being kid-friendly and responsive to basic amenities. Please be assured that we are committed to improving our services based on valuable guest feedback like yours.As a gesture of goodwill, we would like to offer you a discount on your next stay should you choose to give us another opportunity. Your satisfaction is important to us, and we hope to restore your faith in our establishment.Thank you once again for bringing these matters to our attention. Should you wish to discuss this further or have any additional concerns, please feel free to reach out directly.Warm regards,
by A verified traveler
Posted 24 Oct 2024
Floor was dirty, and the bedside table was not properly fitted; it dropped off while sleeping.
Comment from Hotel Management
29 Oct 2024 by Auckland Airport Kiwi Motel, Hotel Management
Dear Tobin,Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you experienced during your stay.We take cleanliness and maintenance very seriously, and it is disappointing to hear that the floor was not up to standard and that the bedside table was improperly fitted. Please be assured that we will address these issues promptly with our housekeeping and maintenance teams to ensure they are resolved.Your feedback is invaluable in helping us improve our services, and we appreciate your understanding as we work towards providing a better experience for all our guests.If there is anything further we can assist you with, please do not hesitate to reach out.Warm regards,
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Paige,Thank you for your rating and we hope to welcome you again in the near future.
by A verified traveler
Posted 26 Sep 2024
Stayed one night before our flight out. Good price. Staff service was lovely, friendly and keen to help. Convenient free shuttle to and from the airport arranged by the front desk. Rooms were very clean and beds are very comfortable.
Comment from Hotel Management
29 Sep 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Veronica,Thank you for sharing your feedback! We’re thrilled to hear that you had a pleasant stay with us and appreciated our services, including the free shuttle and the comfortable rooms. It’s wonderful to know that our staff made a positive impression on you.We hope to welcome you back on your next trip to Auckland. Safe travels!Best Regards
by A verified traveler
Posted 22 Sep 2024
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Comment from Hotel Management
29 Sep 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Diane,Thank you for your rating.Best Regards
by A verified traveler
Posted 12 Sep 2024
good spacious room, parking ample, clean and quiet environment,
licenced restaurant with gd menu options, particularly Indian selections, dish portions very generous for hungry guests, waiting staffs are pleasantly helpful
breakfast offers basic continental buffet, room we stayed 104, toilet seat loosely moving, shower not strong enough, yet we stayed room 301 two weeks prior, bathroom facilities are in good order, i shall check in again absolutely with no hesitation, highly recommended
Comment from Hotel Management
19 Sep 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Che,Thank you for taking the time to share your detailed feedback with us. We’re delighted to hear that you enjoyed our spacious rooms, ample parking, clean and quiet environment, and our licensed restaurant with its generous portions and diverse menu options, especially the Indian selections. It’s wonderful to know that our waiting staff made a positive impression on you with their helpfulness.We appreciate your comments about the breakfast buffet and are glad you found it satisfactory. However, we apologize for the inconvenience you experienced with the toilet seat and shower in room 104. Your feedback is invaluable, and we will address these issues promptly to ensure a more comfortable stay for our future guests.It’s great to hear that your experience in room 301 was positive and that you found the bathroom facilities in good order. We are thrilled to know that you plan to stay with us again and highly recommend our hotel.Thank you once again for your kind words and constructive feedback. We look forward to welcoming you back soon.Best Regards
by A verified traveler
Posted 7 Sep 2024
I need of a refresh
Comment from Hotel Management
8 Sep 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Ryan,Thank you for your feedback, you feedback is valuable to us as it helps us to improve and provide better services for our guest. we look forward to welcome you back in future,Best Regards
by A verified traveler
Posted 1 Sep 2024
The carpet and table are dirty.
Free 24 hours shuttle to the airport
Comment from Hotel Management
8 Sep 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Pocut,Thank you for your feedback. We apologize for the cleanliness issues you encountered with the carpet and table. This is not the standard we strive to maintain, and we will address this with our housekeeping team immediately to ensure it does not happen again.We are glad to hear that you appreciated our 24-hour shuttle service to the airport. Your comfort and convenience are important to us, and we are pleased that this service was beneficial for you.We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best Regards
by A verified traveler
Posted 22 Aug 2024 on Wotif
Property was good
Comment from Hotel Management
25 Aug 2024 by Auckland Airport Kiwi Motel, Hotel Management
Kia Ora Alofa,Thank you for your positive rating! We’re glad to hear that you had a pleasant stay with us. Your feedback is very important and helps us continue to improve our services.If there’s anything specific we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon! Best Regards
