Ratings based on 3,326 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Easy stay, comfortable
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Dear Valued Guest,We wish to thank you for your valuable feedback. I hope your trip back home was fine. We now look forward to your next stay.
by A verified traveler
Posted 19 Nov 2024
Enjoyed my stay. Will definitely stay there next time I need to stay in Auckland
Comment from Hotel Management
19 Nov 2024 by Manager , Hotel Management
Dear Valued Guest,We wish to thank you for your valuable feedback. It is nice to know that you enjoyed your stay with us. I hope your trip back home was fine.We now look forward to your next stay.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Manager , Hotel Management
Dear Valued Guest, We wish to thank you for your valuable feedback. We would greatly appreciate your suggestions or comments to improve our facilities and service. I hope your trip back home was fine. We look forward to your next stay.
by A verified traveler
Posted 18 Nov 2024
Close to CBD but hotel is a bit run down. Definitely not worth the nightly rates.
Comment from Hotel Management
19 Nov 2024 by Manager , Hotel Management
Dear Valued Guest, We wish to thank you for your valuable feedback. It is nice to know that you have enjoyed the hotel's location.We sincerely apologize if the room's condition was not up to par. We have noted your concern and are already taking action to avoid re-occurrence. We hope your trip back home was fine.
by A verified traveler
Posted 10 Nov 2024
Issues with the aircon meant our apartment was like. Sauna. When we told reception she didn’t really care, maintenance had a look and he didn’t do anything either. Freezer also not working and the shower needed a bloody good scrub!
Comment from Hotel Management
10 Nov 2024 by Manager , Hotel Management
Dear Ms. Kirsten,We wish to thank you for your valuable feedback. We appreciate all constructive comments, giving us a better idea of future facility and service improvements.Please accept our sincere apology for all the inconvenience you have encountered.We have noted your concerns carefully and taken appropriate actions to avoid such a re-occurrence. I hope your trip back home was fine.We now look forward to your next stay.
by A verified traveler
Posted 4 Nov 2024
Needs a good spring clean, not enough cups or glasses, no teatowels. Reception lady lovely.
Comment from Hotel Management
5 Nov 2024 by Manager , Hotel Management
Dear Valued Guest,We wish to thank you for your valuable rating. We appreciate and we will make future improvements to our facilities and services. Please accept our sincere apology for all the inconvenience you have encountered. We now look forward to your next stay.
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Manager , Hotel Management
Dear Valued Guest,We wish to thank you for your valuable feedback. I hope your trip back home was fine.We now look forward to your next stay.
by A verified traveler from Kokubunji-shi
Posted 30 Oct 2024
Very nice.
Comment from Hotel Management
31 Oct 2024 by Manager , Hotel Management
Dear Valued Guest,We wish to thank you for your valuable feedback. We are delighted to know that you liked our staff and their approach towards customer delight, we take pride in that. It is nice to know that you enjoyed the hotel's location. I hope your trip back home was fine.We now look forward to your next stay.
by A verified traveler
Posted 16 Oct 2024
excellent cus service, good location, good price.
Comment from Hotel Management
16 Oct 2024 by Manager , Hotel Management
Dear Valued Guest,We wish to thank you for your valuable feedback. We are delighted to know that you liked our staff and their approach towards customer delight, we take pride in that. It is nice to know that you enjoyed the hotel's location. I hope your trip back home was fine.We now look forward to your next stay.
by A verified traveler
Posted 13 Oct 2024
Very friendly and courteous staff. Great location. Represented very good value for money
Comment from Hotel Management
13 Oct 2024 by Manager , Hotel Management
Dear Mr. Mike,We wish to thank you for your valuable feedback. We are delighted to know that you liked our staff and their approach towards customer delight, we take pride in that. It is nice to know that you enjoyed the hotel's location. I hope your trip back home was fine.We now look forward to your next stay.
