Ratings based on 1,430 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
Unsightly dirty grout in tiled floors.
Mould in bathrooms.
Broken dryer.
Staff were mostly great.
by A verified traveler
Posted 4 Dec 2024
We booked a room with city views and ended up with a beautiful view of a multi-story carpark. The room was tired and had perforated blackout curtains. On the Saturday night it sounded like the nightclub across the road was in our room. The noise and vibration kept up us until early our of the morning. On the plus side, the next day the reception staff moved us to the other side of the hotel overlooking the marina and that was so much better. The staff were very understanding
by A verified traveler from Auckland
Posted 28 Nov 2024
We where just staying 1 night for a work do in the city, property and rooms where clean. Enjoyed our stay
by A verified traveler
Posted 24 Nov 2024
Very noisy even though we were on the top floor.
by A verified traveler
Posted 23 Oct 2024
Booked a city view room, but the view was restricted to a carpark…….?
Comment from Hotel Management
5 Nov 2024 by Andrean, Hotel Management
Dear Peter,Thank you for your feedback. I’m sorry to hear that the city view room you booked did not meet your expectations due to the restricted view of a carpark. We strive to provide our guests with the best possible experience, and I understand how disappointing this must have been.If you decide to stay with us again, please reach out to our team prior to your arrival, and we will do our best to accommodate you in a room with a better view. Your comfort and satisfaction are very important to us.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind Regards,Andrean Lim,Front Office Manager.
by A verified traveler
Posted 20 Oct 2024
We were truly disappointed with our accommodation: it was nothing like the photos we saw when booking. We had booked and paid for two nights’ accommodation. Upon arrival there was an unpleasant pungent air freshener-type smell in reception. The corridor leading to our accommodation was depressing to say the least and when we opened the door to our accommodation we were dismayed. It was a shoebox; very low ceiling covered in water sprinkler heads and coiled lightbulbs. A strange sliding door arrangement to seal the bedroom from the minuscule living area. Gauche furniture and artwork. Also given its location, good luck trying to sleep because you are above party central venues in the Viaduct. We arrived late and so stayed that night but checked out the following morning to move to much more relaxing and luxurious accommodation for a similar price. The one positive thing I would say is that the manager was understanding of our position and agreed to refund the second night’s stay which we appreciate.
Comment from Hotel Management
5 Nov 2024 by Andrean, Hotel Management
Dear Sarah,Thank you for taking the time to share your experience, and I sincerely apologize for the disappointment you encountered during your stay with us. It’s disheartening to hear that your accommodation did not meet your expectations based on the photos and descriptions you saw when booking. We strive to provide accurate representations of our rooms, and I’m sorry to learn that we fell short in this instance.Your comments about the reception smell and the condition of the corridor are concerning, and I appreciate you bringing these issues to our attention. Additionally, I regret that the layout and decor of your room were not to your liking, and I understand how frustrating it can be to deal with noise from the surrounding area, especially if you’re looking for a relaxing stay.I’m glad to hear that our manager was understanding and was able to process a refund for your second night. We appreciate your feedback as it helps us identify areas for improvement, and we will certainly take your comments into consideration as we work on enhancing the guest experience.Thank you once again for your input, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind Regards,Andrean Lim,Front Office Manager.
by A verified traveler from Langley
Posted 20 Oct 2024
Right in the harbour and downtown dining district.
Comment from Hotel Management
5 Nov 2024 by Andrean, Hotel Management
Dear James,Thank you for your review! We’re thrilled to hear that you enjoyed our prime location right in the heart of the harbour and downtown dining district. Being close to such vibrant attractions makes it easy for our guests to explore and enjoy everything the area has to offer.We hope to welcome you back soon for another great stay!Kind Regards,Andrean Lim,Front Office Manager.
by A verified traveler
Gala dinner stay
Posted 20 Oct 2024 on HotelsOne night stay to attend a gala dinner. On site parking available and a 2 min walk to our dinner venue. Friendly welcome from staff and very comfortable room. Would definitely stay here again.
Comment from Hotel Management
5 Nov 2024 by Andrean, Hotel Management
Dear Janet,Thank you for your wonderful review! We’re delighted to hear that you enjoyed your stay while attending the gala dinner. It’s great to know that our convenient on-site parking and proximity to your dinner venue made your experience even better.We’re also pleased that our staff provided you with a friendly welcome and that you found your room comfortable. We would love to have you stay with us again in the future!Kind Regards,Andrean Lim,Front Office Manager.
by A verified traveler
Posted 14 Oct 2024 on Lastminute
We were SO disappointed at the state of the room. We paid for a suite with a sea view. The balcony had lovely views BUT the bed cover had white spill marks, bowls had grime in them and glasses has lipstick marks. The rug was old a rippled and a trip hazard, the coffee table was scratched and would be expected in a student flat share property. We will never go back again.
Comment from Hotel Management
5 Nov 2024 by Andrean, Hotel Management
Dear Michelle,Thank you for taking the time to share your feedback, and I’m truly sorry to hear about the issues you experienced during your stay. It’s disheartening to learn that the condition of your suite did not meet your expectations, especially given the premium you paid for a sea view.I sincerely apologize for the cleanliness concerns with the bed cover, dishes, and glasses, as well as the condition of the rug and coffee table. This is certainly not the standard we strive for, and your comments will be addressed with our housekeeping team to ensure improvements are made immediately.I understand how frustrating it can be to have such experiences ruin your stay, and I regret that we did not provide the level of quality and comfort you deserved. Thank you for bringing these matters to our attention; your feedback is invaluable as we work to enhance our guest experience.While I know this may not change your feelings about this stay, I truly hope you might reconsider and give us another chance in the future.Kind Regards,Andrean Lim,Front Office Manager.
by A verified traveler
Posted 27 Sep 2024 on Wotif
Great Spot
Comment from Hotel Management
29 Sep 2024 by The Sebel Auckland Viaduct Harbour, Hotel Management
Dear Craig Miller, Thank you for your fantastic 5-star review! We’re thrilled to hear you enjoyed your stay and found our location to be great. Your positive feedback truly motivates our team to continue delivering excellent service.We look forward to welcoming you back on your next visit!Best regards,Mua-Nikki LeuilaAssistant ManagerThe Sebel Auckland Viaduct Harbour
