Ratings based on 607 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Jan 2025
The buffet breakfast was good.
The wifi was good.
Good central location.
Front desk was friendly and helpful.
by A verified traveler
Posted 19 Jan 2025
The staff are very helpful and very nice. They are friendly and willing to help anytime. I will for sure go back again in the future.
by A verified traveler
Posted 18 Jan 2025
by A verified traveler
Posted 18 Jan 2025
A great place to stay to explore Auckland. The rooms are tight but when you are out and about are manageable.
by A verified traveler
Posted 16 Jan 2025
Front desk said they have no parking that i have tonpark next door at wilson parking i did
Car windows were all smashed in and i was parked under a camera
Camera haa been blacked out with marker
Old takeaways in the fridge
No bottled water
Only UHT milk sachets
Terrible location step hill
Only stairs for the ground level no good if you have alot of luggage
Elevators take too long
by A verified traveler
Posted 16 Jan 2025
Comment from Hotel Management
16 Jan 2025 by Maureen Joyce Josue, Hotel Management
Dear James,Thank you for your feedback and the 4/5 score! We’re glad to hear you had an overall good experience, though we understand there are areas where we can improve. Your comments are truly valuable to us, and we’ll work to enhance those aspects for future guests.We hope to welcome you back soon and exceed your expectations next time!Warm regards,Maureen Joyce JosueFront Office Relief Duty Manager
by A verified traveler
Posted 14 Jan 2025
Comment from Hotel Management
16 Jan 2025 by Maureen Joyce Josue, Hotel Management
Dear Remedios,Thank you so much for the perfect 5/5 score! We’re absolutely thrilled to hear that you had such a wonderful experience with us. Your feedback means a lot to our team, and we’re so happy we could meet your expectations.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,Maureen Joyce JosueFront Office Relief Duty Manager
by A verified traveler
Posted 11 Jan 2025
Very pleased overall. I highly recommend this prooerty
Comment from Hotel Management
16 Jan 2025 by Maureen Joyce Josue, Hotel Management
Dear Alex,Thank you so much for taking the time to share your wonderful feedback with us. We are absolutely delighted to hear that you were very pleased with your overall experience during your stay. Your kind words mean the world to our team, and we truly appreciate your recommendation of our property to others.Our team works hard to ensure that every guest has a comfortable and memorable stay, so it's incredibly rewarding to know that we were able to meet your expectations. We are grateful for your trust in us and are thrilled to have had the opportunity to host you.We hope to welcome you back soon and provide you with another exceptional experience.Warm regards,Maureen Joyce JosueFront Office Relief Duty Manager
by A verified traveler
Posted 9 Jan 2025
Parking was an issue
Comment from Hotel Management
16 Jan 2025 by Maureen Joyce Josue, Hotel Management
Dear Joseph,Thank you for your feedback and for giving us a 5/5 rating. We’re delighted to hear that you had an overall great experience. However, we understand that parking was an issue during your stay, and we sincerely apologize for any inconvenience this may have caused.Your input is important to us, and we will certainly look into ways to improve the parking situation for our guests. We truly appreciate your understanding and hope to welcome you back soon.Warm regards,Maureen Joyce JosueFront Office Relief Duty Manager
by A verified traveler
Posted 7 Jan 2025
Our room was on the 10th floor. We stayed on New Year’s Eve and our room was extremely quiet. The free breakfast was quite good and a very good value. Highly recommend this location.
Comment from Hotel Management
16 Jan 2025 by Maureen Joyce Josue, Hotel Management
Dear Lydia,Thank you so much for sharing your wonderful feedback with us! We’re absolutely delighted to hear that your stay with us on New Year’s Eve was such a positive experience. It’s fantastic that you enjoyed the peace and quiet of your room on the 10th floor, especially during such a lively time. We're glad that our complimentary breakfast met your expectations and provided great value to start your day.Your recommendation means a lot to us, and we’re thrilled that our location and amenities contributed to your memorable stay. We truly appreciate your kind words and look forward to welcoming you back in the future for another exceptional experience.Warm regards,Maureen Joyce JosueFront Office Relief Duty Manager
