Ratings based on 691 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Nov 2024
Very nice new hotel witn spacious rooms. would stay again. Only negative is the train is quite loud. I wore earplugs and it was alright, but sometimes it shakes the whole building. Wasn't a big deal though, my son didn't even notice it.
by A verified traveler
Posted 22 Nov 2024
Convenient to food shopping and hwy access
Comment from Hotel Management
24 Nov 2024 by Tawnya, Hotel Management
Thank you for your feedback! We're delighted to hear you found our location convenient for food shopping and highway access. We hope to welcome you back again soon!
by A verified traveler
Posted 17 Nov 2024
Very clean and helpful at the front desk
Comment from Hotel Management
18 Nov 2024 by Tawnya, Hotel Management
Dear Syndi,Thank you so much for your kind words! We’re thrilled to hear that you found our hotel clean and our front desk staff helpful. Your feedback means a lot to us, and we look forward to welcoming you back for another great stay in the future.Safe travels and see you again soon!
by A verified traveler from Bothell
Posted 16 Nov 2024
Comment from Hotel Management
17 Nov 2024 by Tawnya, Hotel Management
Thank you!
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Tawnya, Hotel Management
Thank you!
by A verified traveler
Posted 9 Nov 2024
Everything is good except there is loud thunderous sounds at night. Not sure what that is. That said it didn't affect our sleep too much.
Comment from Hotel Management
10 Nov 2024 by Tawnya, Hotel Management
Dear Brian,Thank you for sharing your feedback! We’re glad to hear that you enjoyed your stay overall. We appreciate you mentioning the noise you experienced at night. It is from nearby train activity or other external factors, and we apologize if it disturbed your stay.We’re happy to know it didn’t affect your sleep much, and we hope the rest of your visit was comfortable and restful. We look forward to welcoming you back and ensuring an even better experience next time.
by A verified traveler from ogden
Posted 9 Nov 2024
The place is very clean, quiet and comfortable. What I really enjoyed most is the large window in my room with a beautiful view of Mt. Rainer.
Comment from Hotel Management
10 Nov 2024 by Tawnya, Hotel Management
Dear Daniel,Thank you for taking the time to share your experience! We’re thrilled to hear that you found our hotel clean, quiet, and comfortable. It’s wonderful that you enjoyed the view of Mt. Rainier from your room—it's truly a stunning sight and one of our favorite features as well.We look forward to welcoming you back for more beautiful views and a relaxing stay in the future!
by A verified traveler
Posted 9 Nov 2024
The front desk staff were really helpful and accommodating, and the rooms were really clean. The housekeeping staff was excellent.
Comment from Hotel Management
10 Nov 2024 by Tawnya, Hotel Management
Dear Sarah,Thank you so much for your kind review! We’re delighted to hear that our front desk and housekeeping teams made a positive impression on your stay. Your feedback about their helpfulness and the cleanliness of the rooms means a lot to us.We hope to have the pleasure of welcoming you back again soon!
by A verified traveler
Posted 3 Nov 2024
All around great service, clean and safe. Only complaint is one elevator was out of order and one working was not enough.
Comment from Hotel Management
3 Nov 2024 by Tawnya, Hotel Management
Dear Yolanda,Thank you for your kind words about our service, cleanliness, and safety. We’re delighted to hear that you enjoyed your stay overall!I apologize for the inconvenience caused by the elevator being out of service. We’re currently awaiting replacement parts and the elevator company’s service team to complete the necessary repairs. In the meantime, we appreciate your patience as we work to resolve this issue as quickly as possible.Thank you again for your feedback, and we look forward to welcoming you back soon with both elevators fully operational!
by A verified traveler
Posted 28 Oct 2024
The hub of our vacation with easy commute to all the places we wanted to see. Didn’t realize the proximity to the train. Not terrible and at plugs were supplied.
Comment from Hotel Management
28 Oct 2024 by Tawnya, Hotel Management
Dear Jill,Thank you for choosing our hotel as the hub for your recent vacation! We're thrilled that our location made it easy for you to explore all the places on your itinerary. We understand that being near the train can be a surprise, and we’re glad the provided earplugs helped with a comfortable stay.We hope to welcome you back for another convenient and enjoyable visit soon! Safe travels until then!"
