Ratings based on 621 Verified Reviews
3.4 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Property is old and kind of rundown. First room I was given and not been cleaned. The hotel is very overpriced for what you get.
Comment from Hotel Management
19 Nov 2024 by ZHW, Hotel Management
Thank you for sharing your feedback. We apologize for the inconvenience you experienced with the cleanliness of your initial room. Ensuring a clean and comfortable environment for our guests is our top priority, and we regret that we fell short in this instance.We understand your concerns regarding the property’s condition and pricing. We are actively working on improvements to enhance the guest experience.We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience during your next visit.
by A verified traveler
Posted 16 Nov 2024
It was nice, clean and it was near the campus.
Comment from Hotel Management
18 Nov 2024 by manager, Hotel Management
Thank you for taking the time to let us know that you enjoyed your stay with us here at Auburn Lodge in Auburn, AL. I'll let the entire team know that they're being successful in their strides to have happy guests. Make sure to come back and see us again when you're in the Auburn, AL area. Again, we thank you for your visit and your kind words.
by A verified traveler
Posted 16 Nov 2024
The first room was filthy and we had to be moved to another room but once we got moved to a different room we had no more issues.
Comment from Hotel Management
19 Nov 2024 by ZHW, Hotel Management
Thank you for sharing your feedback. We apologize for the initial cleanliness issues you encountered in your first room. Ensuring a clean and comfortable environment for our guests is our top priority, and we regret that we fell short in this instance.We are pleased to hear that your second room met your expectations and that you did not experience further issues. Your comments have been shared with our housekeeping team to address the concerns raised and to prevent similar situations in the future.We appreciate your understanding and hope to have the opportunity to provide you with a more seamless experience during your next visit.
by A verified traveler
Posted 11 Nov 2024
The room had roaches in the bed sheets, on the floor and in the microwave. The paint was chipped and the room smelled of marijuana smoke. Staff lied when we returned the keys and refused to spend one night there. They told Expedia we used the room which was an untruth. They had a hand written sign on the door saying no refunds. Even after staff informed us to have Expedia call and they would refund. The property swiped your card as soon as you check in and snatched the money immediately so beware.
Comment from Hotel Management
14 Nov 2024 by ZHW, Hotel Management
Thank you for sharing your feedback, and we deeply regret that your experience was not up to the standards we expect for our guests. Please know that cleanliness and guest safety are our top priorities, and your concerns regarding pests and the condition of your room are being taken very seriously. We have addressed these issues with our housekeeping and maintenance teams to ensure that they are promptly corrected.We also understand your frustration regarding the refund process. While we are limited in what we can do with third-party bookings, we apologize for any miscommunication regarding your refund. We will follow up with Expedia to ensure clarity and accuracy in the handling of these situations in the future.Your feedback is extremely important to us, and we are committed to making improvements to avoid similar situations moving forward. We genuinely hope you’ll reconsider and allow us the opportunity to provide a better experience in the future.
by A verified traveler
Posted 10 Nov 2024
Both Stephanie and another older woman were very pleasant, helpful and sweet.
The room reeked of smoke from the moment we opened the door even though it was non smoking room. Both nights were sold out so couldn’t switch rooms.
The remote didn’t work so couldn’t turn tv on/off, change volume or channel (turned it on from the actual tv). Ms Stephanie kindly sent another remote up but that still didn’t work.
Room didn’t have a shower liner but she took care of that as well and had someone bring one up.
Did see two small roaches in our bathroom so we were on alert whole time.
Room served its purpose to sleep and shower while visiting for Homecoming but it is not a first place pick at all. If you like Waffle House, it sits in the same parking lot so you’re in luck. Having a little continental breakfast in the morning was a good touch
Comment from Hotel Management
11 Nov 2024 by manager, Hotel Management
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. Again, thank you for your feedback, safe travels.
by A verified traveler
Posted 8 Nov 2024
Do not stay here! We arrived to a hotel room that reeked of marijuana. The hotel had marijuana weeds stems on the floor. The bath room had roaches crawling out of the bathtub and around the baseboards. We immediately went to the front desk to address this matter. I was told to get ahold of Expedia for a refund. The manager, Diana would not approve Expedia for a refund. She stated it was a non refundable weekend and here in the South we have bugs, it is normal. Absolutely not!
Comment from Hotel Management
10 Nov 2024 by ZHW, Hotel Management
Thank you for sharing your feedback, and we deeply regret that your experience was not up to the standard we strive to provide. We take all concerns regarding cleanliness and safety very seriously, and I want to assure you that we have addressed this issue with our housekeeping and maintenance teams.Regarding your refund, I understand your frustration, and I apologize for the inconvenience you experienced. While we are limited in what we can do with third-party bookings, I can assure you that this was not the level of service you should have received, and we will review our processes to ensure we are providing clear communication moving forward.Please know that we do not consider such conditions “normal” and will be investigating your concerns further. Your feedback is important, and we are committed to improving our guests’ experiences. We genuinely hope you will reconsider and allow us another opportunity to provide a much more enjoyable stay.
by A verified traveler
Posted 6 Nov 2024
Absolutely filthy, bugs, cockroaches. Staff was beyond unpleasant. Save your money and go somewhere else.
Comment from Hotel Management
7 Nov 2024 by ZHW, Hotel Management
Thank you for your feedback regarding your recent stay. We deeply regret to hear about the issues you encountered with cleanliness and the demeanor of our staff. This experience does not reflect the high standards we strive to maintain at our hotel.Please be assured that your concerns will be addressed with our team as we work to improve our services and ensure a comfortable environment for all guests. We appreciate you bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future. Thank you for your understanding.
by A verified traveler
Posted 1 Nov 2024
BUGS! BUGS! BUGS! Do NOT stay here! There were bed bugs in the room and other bugs all over. When I left because I refuse to sleep with bugs the night worker would not even speak to me. In the morning when I messaged to get ahold of the manager they would not refund me because “they only found roaches in the room.” Terrible service and unclean bug filled rooms.
I travel a LOT and have never left a poor review before but I was blown away by how unclean this hotel was and how horrible the service was. The only redeeming quality was that the hotel is close to other hotels you can escape to when you have to leave this one.
Comment from Hotel Management
1 Nov 2024 by ZHW, Hotel Management
Thank you for sharing your concerns. We take all guest feedback very seriously, especially when it involves the comfort and cleanliness of our rooms. We want to clarify that a member of our team reached out to you sincerely and promptly, offering a full refund as a gesture of goodwill. Additionally, upon receiving your report, we conducted a thorough inspection of the room and are happy to report that no evidence of bed bugs was found.Please know that we have stringent standards in place to ensure the comfort and safety of all our guests, and we took your feedback very seriously. We regret any frustration you experienced and are committed to making sure all future stays are as pleasant and comfortable as possible.If you have any further questions or would like to discuss your stay in more detail, please don’t hesitate to reach out. Thank you again for your feedback, and safe travels.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
28 Oct 2024 by manager, Hotel Management
Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
by A verified traveler
Posted 20 Oct 2024
No hot water. Loud with people out in the parking lot. No hot water.
Comment from Hotel Management
21 Oct 2024 by manager, Hotel Management
Thank you for your feedback. Here at Auburn Lodge in Auburn, AL - we appreciate it when our guests let us know about their stay with us, It allows us to show you we took your comments to heart and did what was necessary to give you the great service that you - and all our guests – deserve. WE have replaced both boilers since your stay and they are working just fine . Again, thank you for your feedback, safe travels.
