Ratings based on 602 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Great place to stay for the money
Comment from Hotel Management
21 Nov 2024 by Manager, Hotel Management
Hello Taira,We appreciate you taking the time to share your feedback. Our team is pleased to hear that you found value in your stay with us. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back in the future.
by A verified traveler
Posted 4 Nov 2024
It is not a recommended place. Everything is very dirty.
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello schnyder, We're disappointed to hear about your experience. We value all feedback and will share your comments with the team. We hope you'll consider reaching out to management directly to discuss your concerns further.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello James, We appreciate you taking the time to stay with us and we hope to welcome you back for an improved experience in the future.
by A verified traveler
Posted 1 Nov 2024
Rm smelled like cigarette smoke really bad. Husband had to maneuver shower valve for shower to start due to pull was frozen
Comment from Hotel Management
2 Nov 2024 by Manager, Hotel Management
Hello Beverly,We apologize for any inconvenience you experienced during your stay. Our team will address the room odor issue to prevent reoccurrence. We appreciate your feedback on the shower valve; we'll ensure it's in proper working order going forward. Thank you for bringing these matters to our attention so we can improve our services for future guests.
by A verified traveler
Posted 24 Oct 2024
The lady that checked me in was really nice
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Brian,We're pleased to hear that you had a positive interaction with our staff. Our team strives to provide exceptional customer service to all guests. Should you have any further feedback or comments, please feel free to reach out to our management team directly. Your comments are highly valued and appreciated for our continuous improvement.
by A verified traveler
Posted 21 Oct 2024
The pictures must have been taken 20 years ago. Property is run down. The room was dirty and there were bugs. TV didn’t work and room smelled bad. We had to leave even though they would not refund our money.
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Christopher, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A verified traveler
Posted 21 Oct 2024
My room looked sort of restored while others loooked horrible
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Kelly, We appreciate your feedback and regret to hear about your experience. Each room is maintained regularly to ensure guest satisfaction. We apologize for any inconvenience caused during your stay. Please feel free to reach out to our management team with further details to address your concerns appropriately. Thank you for bringing this to our attention.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Manager, Hotel Management
Hello Tim, Please feel free to contact us directly with any feedback from your recent stay. We value your input and would like to address any concerns you may have.
by A verified traveler
Posted 12 Oct 2024
There were holes in the ceiling in the bathroom. No housekeeping services. Exit was blocked off by a locked gate. Unable to get towels in the evening after no housekeeping during the day. Continental breakfast was less than advertised.
Comment from Hotel Management
13 Oct 2024 by Manager, Hotel Management
Hello Terri,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. We encourage guests to reach out to management directly with any concerns during their visit to ensure a comfortable stay. Thank you for bringing these details to our attention as we strive to continuously improve our services.
by A verified traveler
Posted 9 Oct 2024
Dont stay unless you want to sleep with roaches. Checked into our room, opened the fridge and a roach came out. Went into the bathroom and there was a roach on the floor. Went and got a new room and as soon as we walked in the bathroom, there was a huge rowch on the bathtub. Grabbed our stuff and left! This place is run down, clearly beyond repair and infested woth roaches. Maintenance guy said "i dont understand why we have roaches, we spray twice a month", well buddy if you know you have an issue, you shouldnt be having people stay until its completely eradicated. Rooms are old, safety latch on the first door was broken and deadbolt did not work, looks like a 1970s hotel and the furniture is just as old. After telling the front desk we were leaving, they said they couldnt cancel the 2 night charge amd had to wait until the owner came in the next morning. I called the next morning and they said they were "working on it". I had to call my bank 2 days later to dispute the charge because it was never cancelled. Thisnprdeal totally ruined our weekend plans as we had to spend unexpected money on another hotel without cockroaches and had to cut our trip short. Avoid at all costs.
Comment from Hotel Management
10 Oct 2024 by Manager, Hotel Management
Hello Breno, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience even with limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.
