Ratings based on 981 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jan 2025
My wife and I recently stayed at the Best Western Plus in Gadsden, AL, and had a wonderful, warm, comfortable stay after a long drive during the recent winter storm. When arriving to the hotel, all the stores and restaurants were closed due to the bad weather so we were disillusioned with the surroundings, however, when entering the hotel we were greeted by the friendliest person with the most warming smile at the front desk. Her name is Lynitte. She made us feel welcomed and assisted us with all the questions we had regarding our booking. She is a true professional and the epitome of customer service. Best Western is very lucky to have such a terrific representative greeting their customers coming off long road trips. Recommend BW do everything possible to promote and incentivize their power players. Regards, Richard P.
by A verified traveler
Posted 9 Jan 2025
Very nice! Staff was very helpful on dinner recommendations
Comment from Hotel Management
9 Jan 2025 by Hotel manager, Hotel Management
Dear Guest,Thank you for your kind feedback! We’re delighted to hear that our staff was helpful with dinner recommendations. We strive to provide excellent service and are glad you had a positive experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Jan 2025
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Comment from Hotel Management
4 Jan 2025 by Hotel manager, Hotel Management
Dear Guest,Thank you for your feedback, Gina. We're glad to hear you had a positive stay overall! If there’s anything we can improve for your next visit, please don't hesitate to let us know. We look forward to welcoming you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
29 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for taking the time to share your feedback! We appreciate your insights and are sorry to hear that your experience didn't fully meet your expectations. Your comments are valuable to us, and we will use them to improve our services. We hope to have the opportunity to welcome you back for a better stay in the future! Safe travels!Sincerely, Hotel Manager
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Hotel manager, Hotel Management
Dear Theresa,Thank you for your 5 out of 5 rating! We're thrilled that you had a wonderful stay with us. Your satisfaction means a lot to our team, and we look forward to welcoming you back for another exceptional experience.Sincerely, Hotel Manager
by A verified traveler
Posted 23 Dec 2024
Comment from Hotel Management
24 Dec 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your wonderful 5-star review! We’re thrilled to hear that you had a great stay. We look forward to welcoming you back in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We take all reviews seriously and are committed to improving our services. If you could provide more details about your stay, we would love the opportunity to address your concerns directly.Sincerely, Hotel Manager
by A verified traveler
Posted 13 Dec 2024
Nice place
Comment from Hotel Management
13 Dec 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you for your kind words! We're glad you enjoyed your stay. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 9 Dec 2024
Got checked in early, staff were great. TV buffered a lot early in the evening, but smooth out that night. Highly reccomend to stay.
Comment from Hotel Management
9 Dec 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your wonderful feedback! We're thrilled you enjoyed the early check-in and our fantastic staff. We apologize for the initial TV buffering but are glad it improved later. Your recommendation means a lot, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Dec 2024
The only complaint is there was some grit on the floor of our room, most likely sand.
Comment from Hotel Management
4 Dec 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for your feedback. We're glad to hear that your stay was otherwise enjoyable. We apologize for the grit on the floor and will ensure our housekeeping team is more attentive to this detail in the future. We appreciate you bringing this to our attention and look forward to welcoming you back soon.Sincerely, Hotel Manager
