Ratings based on 6,436 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.4 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Joseph, Hotel Management
Hello Linda,Thank you for your feedback! We appreciate your input and will work to improve our services.
by A verified traveler from BRONX
Posted 21 Nov 2024
The view is lovely, I would stay there again I loved it
Comment from Hotel Management
21 Nov 2024 by Customer service, Hotel Management
Hello Natricia, thank you for staying with us and taking the time to share the wonderful feedback! We appreciate your positive rating and glad to hear that you had a great experience with us were able to enjoy the stunning views from the room. It is always motivating to receive such an amazing rating from our valued guests. Once again thank you for the input. We are looking forward to welcoming you as our guest!
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Customer service, Hotel Management
Hello Kelley, thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we’ll work to address them to improve the guest experience moving forward. If you’d like to discuss your stay further, please feel free to reach out directly. We hope to welcome you back soon.
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Customer service, Hotel Management
Hello Daveilyn, thank you for staying with us and taking the time to share the wonderful feedback! We appreciate your positive rating and glad to hear that you had a great experience with us. It is always motivating to receive such an amazing rating from our valued guests. Once again thank you for the input. We are looking forward to welcoming you as our guest!
by A verified traveler
Posted 20 Nov 2024
This property is more for kids and Joe much option for dining outside the water park
Comment from Hotel Management
20 Nov 2024 by Customer service, Hotel Management
Hello Aylis, thank you for staying with us and taking the time to share your feedback. We are sorry to hear that you were not able to take full advantage of the property. We have noted your comment regarding the need for dining space inside our establishment. We are always stiving to provide excellent customer service for guest satisfaction. We appreciate your input and look forward to your upcoming visit.
by A verified traveler from Nanuet
Posted 20 Nov 2024
The resort has a water park, meaning there are a lot of kids around. Unfortunately some rude and uneducated parents let them run around the hallway all night, with no respect to other tourists . They were screaming and slamming doors. After 1h of hoping they’ll be called to bed, to no avail, I had to call security. Otherwise the room was very clean, though outdated . I stayed there because itt was pet-friendly ( $100 fee though ) and was near another hotel where we went to a show ( but was not pet-friendly) . Lots of gambling opportunities. Hard Rock hotel and Ocean Resort are neighbors . No breakfast included.
Comment from Hotel Management
20 Nov 2024 by Customer service, Hotel Management
Hello Gabriela, thank you for staying with us and taking the time to share your feedback. We are glad to hear that you were impressed by our pet policy and found our location convenient to many nearby attractions. However, we regret that your experience was marred by issues like noise from hallways. We are happy to hear your comments about our friendly staffs who assisted you at the time of need. Once again thank you for your input. We are looking forward to welcoming you soon.
by A verified traveler
Posted 19 Nov 2024
Front desk is horrible. Out of the 5 people I saw, only 2 of the workers were friendly and helpful. Customer service isn’t that difficult. Bed sheets weren’t fitted so they kept coming off. Cleaning staff helped me more than anyone else in that building. Waterpark was cool but won’t be returning.
Comment from Hotel Management
20 Nov 2024 by Customer service, Hotel Management
Hello Sylvia, thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. We are sorry to hear that you did not receive proper customer service and assistance during the stay. Your concerns are important to us, and we’ll work to address them to improve the guest experience moving forward. If you’d like to discuss your stay further, please feel free to reach out directly. We hope to welcome you back soon.
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Customer service, Hotel Management
Hello Kevin, thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we’ll work to address them to improve the guest experience moving forward. If you’d like to discuss your stay further, please feel free to reach out directly. We hope to welcome you back soon.
by A verified traveler
Posted 19 Nov 2024
Showboat DOES NOT have parking. They offer you to pay a third party business per night parking. Smells in the hall walls and to the smell passes the walls. Traveling with kids it’s a no, no.
Comment from Hotel Management
19 Nov 2024 by Customer service, Hotel Management
Hello Pedro, thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we’ll work to address them to improve the guest experience moving forward. We will rectify the issues you have mentioned in your comment about the parking facility and condition of the hall and walls. If you’d like to discuss your stay further, please feel free to reach out directly. We hope to welcome you back soon.
by A verified traveler
Posted 19 Nov 2024
The staff are not welcoming at all
The room was not the best
Comment from Hotel Management
19 Nov 2024 by Customer service, Hotel Management
Hello Madiarekdesign, thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Your concerns are important to us, and we’ll work to address them to improve the guest experience moving forward. It is unacceptable that your room was not best, and you did not receive welcoming approach from the staffs. If you’d like to discuss your stay further, please feel free to reach out directly. We hope to welcome you back soon.
