Ratings based on 2,717 Verified Reviews
4.0 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Dec 2024
As soon as we checked in, we found that the sink was clogged. We had to call the front desk multiple times and was disconnect each time. We finally walked down and worked out a room change. We were happy with the new room.
Comment from Hotel Management
21 Dec 2024 by customer relations, Hotel Management
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
by A verified traveler
Posted 20 Dec 2024
Nobu Hotel does sound nice but bathroom shower's water is not enough to do hair and body wash. it takes so long to get soap and shampoo to wash off. if I do shower entire bath room floor is wet. it was unpleasant to take shower.
bed room was nice and bed was a very comfortable to get good sleep.
Comment from Hotel Management
21 Dec 2024 by customer relations, Hotel Management
Our apologies for your poor experience. I will be sharing your comments with my team to ensure that we make the appropriate changes in the future. We appreciate your review, and we hope you have a fantastic week!
by A verified traveler
Posted 19 Dec 2024
Excellent hotel
Comment from Hotel Management
19 Dec 2024 by Hansol, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
by A verified traveler
Posted 19 Dec 2024
Good
Comment from Hotel Management
19 Dec 2024 by Hansol, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
by A verified traveler
Posted 18 Dec 2024
The property itself wasn’t terrible. Half abandoned though. Front desk staff was not good. Upon check in, they told us that the tower we were in will not have water starting at 7am until 3 pm the day we were checking out. The only alternative that was offered was to upgrade to a suite that was over $400 a night. Went up to the room, it was visibly dirty, and the bathroom reeked! Also nothing is open after 9pm except for the small shop next to the lobby which left a lot to be desired. Probably won’t go back to be honest
Comment from Hotel Management
18 Dec 2024 by Hansol, Hotel Management
We appreciate you alerting us to your concerns. We sincerely apologize if your experience left you feeling let down and are worried that your overall expectations were not fulfilled. We'll take your suggestions into account and make the necessary changes
by A verified traveler
Posted 17 Dec 2024
Amazing
Comment from Hotel Management
18 Dec 2024 by customer relations, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
by A verified traveler
Posted 17 Dec 2024
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Comment from Hotel Management
18 Dec 2024 by customer relations, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
by A verified traveler
Posted 16 Dec 2024
It was the best weekend getaway my wife and I had. The food was terrific, and the staff was knowledgeable and very helpful. Also, the beds are super comfortable. We slept, my babies 😁 we will be back to catch another show.
Comment from Hotel Management
18 Dec 2024 by customer relations, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
14 Dec 2024 by Hansol, Hotel Management
We appreciate you alerting us to your concerns. We sincerely apologize if your experience left you feeling let down and are worried that your overall expectations were not fulfilled. We'll take your suggestions into account and make the necessary changes
by A verified traveler
Posted 12 Dec 2024
Perfect💯👍
Comment from Hotel Management
12 Dec 2024 by Hansol, Hotel Management
Hello, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon! Thank you.
