Ratings based on 530 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Asked for highest floor in request, got a one word answer back saying "understood" then was given a low floor. Hotel was nice but arrival was difficult, could not unload bags ourselves and we had an order we wanted to keep but were pressured by bellman just taking out our stuff. They were nice but we did not want that service. Parking for $50 seems very steep for ATL, we just parked in the street next door for free. Area is nice but doubt we would stay there again, not worth the price.
Comment from Hotel Management
3 Jan 2025 by Chandler Cain, Hotel Management
Thank you for sharing your feedback. We apologize for not meeting your expectations regarding the room assignment and the parking experience. We understand how important these details are and will address them with our team to improve. We're glad to hear you liked the hotel, but we regret that the service and value didn’t fully align with your expectations. We hope you’ll consider staying with us again in the future.
by A verified traveler
Posted 30 Dec 2024
The hotel was great, beautiful and staff were friendly. But they attempted to charge my credit card before I arrived and that messed up the reservation. When I arrived they said I was already checked in and the front desk person somehow checked me in again but for 1 night instead of 2 which caused a lot of confusion and time spent next day trying to resolve the reservation.
Comment from Hotel Management
30 Dec 2024 by Chandler Cain, Hotel Management
Thank you so much for taking the time to rate your experience! We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 7 Dec 2024
Nice valet, nice desk staff, clean room, walking distance to downtown.
Comment from Hotel Management
9 Dec 2024 by Anthony, Hotel Management
Thank you for your feedback. We appreciate you, and we are glad you had a pleasant stay at our property. We look forward to seeing you the next time you visit Atlanta!
by A verified traveler
Posted 4 Dec 2024
The only negative was the staffing in the bar area. Often there was no bartender.
Comment from Hotel Management
4 Dec 2024 by Chandler Cain, Hotel Management
Thank you so much for taking the time to rate your experience! We are thrilled to hear that you enjoyed your stay with us. We do apologize for the lack of staffing in the restaurant. We will take this feedback to our teams to ensure this doesn't happen again. We look forward to welcoming you back in the near future.
by A verified traveler from andalusia
Posted 30 Nov 2024
This is our go to property in Atlanta. We had issues getting help with a feather free room which caused a disruption and affected our stay. They gave us two pillows the first night but the next day did not exchange any other items. It was Thanksgiving but this hit below the mark
Comment from Hotel Management
1 Dec 2024 by Anthony Garland, Hotel Management
Thank you for staying with us here at Wylie Hotel. We understand how important it is to provide our guests with a positive stay experience and apologize for not meeting this expectation. We appreciate your feedback, and we will use it to make the necessary improvements. We hope to have the opportunity to welcome you back at any of our Hilton properties in the future.
by A verified traveler
Posted 23 Nov 2024
The property is really pretty and the staff could not be more friendly and helpful. Would stay here again without hesitation.
Comment from Hotel Management
23 Nov 2024 by Chandler Cain, Hotel Management
Thank you so much for taking the time to rate your experience! We are thrilled to hear that you enjoyed your stay with us. Your positive feedback means the world to our team and serves as a wonderful motivation for us to continue providing exceptional service to our guests. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 8 Nov 2024
This is my go-to hotel for Atlanta! Excellent.
Comment from Hotel Management
8 Nov 2024 by Anthony Garland, Hotel Management
We are pleased that you enjoyed your stay! We thrive to provide a great overall experience for our guests. Please, when you are back in Atlanta, allow us to be your hotel of choice. You are truly appreciated.
by A verified traveler
Posted 3 Nov 2024
My favorite hotel to stay at in Atlanta!
Comment from Hotel Management
3 Nov 2024 by Chandler Cain, Hotel Management
Thank you so much for taking the time to rate your experience! We are thrilled to hear that you enjoyed your stay with us. Your positive feedback means the world to our team and serves as a wonderful motivation for us to continue providing exceptional service to our guests. We look forward to welcoming you back in the near future.
by A verified traveler from lafayette
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Chandler Cain, Hotel Management
Thank you so much for taking the time to rate your experience! We are thrilled to hear that you enjoyed your stay with us. Your positive feedback means the world to our team and serves as a wonderful motivation for us to continue providing exceptional service to our guests. We look forward to welcoming you back in the near future.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
2 Nov 2024 by Chandler Cain, Hotel Management
Thank you so much for taking the time to rate your experience! We are thrilled to hear that you enjoyed your stay with us. Your positive feedback means the world to our team and serves as a wonderful motivation for us to continue providing exceptional service to our guests. We look forward to welcoming you back in the near future.
