Ratings based on 981 Verified Reviews
2.3 Room cleanliness
2.9 Service & staff
2.6 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Dirty place
Comment from Hotel Management
20 Nov 2024 by Hotel Manager, Hotel Management
Dear Gabor,Thank you for your feedback. We are truly sorry to hear about your experience with cleanliness, as this is not the standard we aim for. Please know that your comments will be taken seriously, and we will address the issues you’ve mentioned with our housekeeping team. We appreciate you bringing this to our attention and hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Brandon,We’re truly sorry to hear that your experience was so disappointing. This is not the standard we aim for, and we take your concerns seriously. If you're willing, we'd appreciate more details about what went wrong so we can address the issues and work to improve. Your feedback is important to us, and we hope to have the opportunity to make things right in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 9 Nov 2024
Worst hotel I’ve been in in 40 years. Bugs. Smelled of cig smoke. No desk chair. Noisy - people beep beeping car locks all night. Panhandlers on property. Terrible battered furniture in room. Cig burns on bath fixtures. Floor sticky. Mirror shattered. No clothes hangers.
Comment from Hotel Management
11 Nov 2024 by Hotel Management, Hotel Management
Dear Stephen,Thank you for taking the time to share your feedback regarding your recent stay. We are truly sorry to hear about your experience, as it does not reflect the standards we strive to uphold. Your concerns about cleanliness, noise, and the condition of the furniture are particularly troubling, and we take them very seriously. We are committed to providing a comfortable and pleasant environment for all our guests, and it seems we fell short in your case. Please know that we will address these issues with our team to ensure that improvements are made. We appreciate your input, as it helps us enhance our services and facilities. If you would like to discuss your experience further, please feel free to reach out directly. We hope you will consider giving us another chance in the future.Sincerely, Hotel Management
by A verified traveler
Posted 30 Oct 2024
The room had a cockroach infestation. I killed 3 and counted 7 cockroaches- I have photos.
Also the room smelt like cigarettes - we left at 2am after seeing the cockroaches come out - we were only in the room for about 2 hours and slept in our car.
I demand a full refund. Contact me on 2566069620 or I will post photos or cockroaches and blame both Travelodge and Expedia
Comment from Hotel Management
21 Nov 2024 by Hotel Management, Hotel Management
Dear Brett,We sincerely apologize for the issues you encountered during your stay. Your concerns have been noted, and we will conduct a thorough investigation to address them. We take guest reviews seriously and appreciate your understanding.Sincerely, Hotel Management
by A verified traveler
Posted 29 Oct 2024
Comment from Hotel Management
30 Oct 2024 by Hotel Manager, Hotel Management
Dear Luz,I'm sorry to hear that your experience was so disappointing. We value your feedback and would like to understand what went wrong. If you could share more details about your stay, it would help us address the issues and improve our services. Your satisfaction is important to us, and we hope you’ll consider giving us another chance to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
My room had roaches. I killed at least 3 of dem. The toliet was also broke.
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Brandon,I’m sorry to hear about your experience with the roaches and the broken toilet in your room. That’s certainly not the standard we aim for, and we understand how frustrating this must have been for you. Your feedback is important, and we will address these issues with our maintenance and housekeeping teams to ensure improvements are made. We appreciate your understanding and hope to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Hotel Manager, Hotel Management
Dear Denardo,Thank you for selecting our property for your stay. We're sorry to learn that your experience fell short of your expectations, and we're eager to understand the specific details that led to this. Your feedback is vital in our continuous efforts to enhance our services, and we genuinely value your insights. We assure you that your comments will guide us in taking the necessary steps to prevent such occurrences in the future. We hope you'll consider giving us another chance to provide you with a more positive and satisfactory stay. Your understanding is greatly appreciated.Sincerely, Hotel Manager
by A verified traveler
Posted 15 Oct 2024
This property had bugs crawling on the walls and floors. Sheets had hair all over them and looked dirty. The floors were filthy and had not been cleaned.worst room i ever stayed in. I am surprised and embarrassed for Wyndam to allow a property to be managed this way. samanager was not th
Comment from Hotel Management
15 Oct 2024 by Hotel Management, Hotel Management
Dear EDWARD,Thank you for your candid feedback. We sincerely apologize for the cleanliness issues you encountered during your stay. This is unacceptable, and we take your concerns very seriously. Your experience does not reflect our standards, and we will address this with our management team to ensure immediate improvements are made. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide you with a much better experience in the future. Safe travels!Sincerely, Hotel Management
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Hotel Manager, Hotel Management
Dear Carlos,Thank you for your feedback and for giving us a 3/5 rating. We appreciate your honesty, as it helps us identify areas for improvement. While we’re glad to know there were some positives during your stay, we strive for excellence and would love to understand what aspects did not meet your expectations. Your insights are invaluable, and we hope to enhance your experience on your next visit. Thank you for choosing us!Sincerely, Hotel Manager
by A verified traveler
Posted 12 Oct 2024
They did not have a room that was fit to stay in. It was full of roaches and reeked of cigarette smoke (I'm allergic). I was told I would not be charged, but was. Now I need to sort out the charges. Expedia should not carry this property until changes are made.
Comment from Hotel Management
12 Oct 2024 by Hotel Manager, Hotel Management
Dear Kendi,Thank you for bringing this to our attention. We sincerely apologize for the unacceptable conditions you encountered during your stay, as well as the miscommunication regarding your charges. Your experience is not reflective of our standards, and we take your concerns very seriously. We are addressing these issues with our team to ensure improvements are made promptly. Please reach out to us directly so we can resolve the billing issue and restore your trust in our property.Sincerely, Hotel Management
