Ratings based on 182 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Owner, Hotel Management
Nicole, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!
by A verified traveler
Posted 11 Nov 2024
This was our first stay at the Hamilton, planned because it has been highly rated, even though it is expensive in the Alpharetta area. We were most displeased overall, particularly in view of the cost. The valet parking is extremely inconvenient. You have to drive around the block to find it, it can't be charged to the room, and they left our keys in the car when it was parked for the night (at least 2 of the nights we stayed). There is no ice machine available on the floor, but you can order it from housekeeping (presumably with a tip). There is no coffee available in the morning in the lobby, unless you sit at a table and pay for it and service. (There was a coffee maker in the room. As far as the room goes, the closet is tiny and the bathroom light has to have the "master switch" for the room on in order to turn it on. You have to turn on the light as you enter the bathroom. That means it is impossible to keep the room dark during the night if you use the bathroom. We did appreciate daily housekeeping service. People were friendly. We have cancelled the other reservation we had made for the upcoming holidays at the Hamilton. When we checked out, I asked for a copy of my bill to be sure I wasn't double-charged for the valet parking ($42.50/night). All I got was a sheet showing a zero balance, with no itemization of our charges and the total cost of the stay. The desk clerk assured me that we hadn't been charged for the parking through the hotel. Disappointed
Comment from Hotel Management
12 Nov 2024 by Kimberly , Hotel Management
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. We understand that, especially with the higher cost of accommodations, you expect a seamless and enjoyable experience, and we deeply regret that we fell short in several areas.We are grateful that you mentioned the friendly service from our staff and the daily housekeeping, and we will make sure to share your positive comments with the team. However, we also acknowledge the issues you encountered with valet parking, the lack of ice machines on floors, the coffee setup, and the bathroom light situation. Your feedback is incredibly valuable, and we will be discussing these areas with our management team to find solutions that improve the guest experience moving forward.As for the billing confusion at check-out, we are truly sorry for any frustration this caused. We will work with our team to ensure that all charges are clearly outlined and that guests receive accurate receipts at the time of departure. We appreciate you bringing this to our attention, as we strive to ensure transparency in all transactions.While we understand your decision to cancel your future reservation, we hope that you might consider giving us another chance to exceed your expectations. We are committed to providing a more enjoyable experience and would welcome the opportunity to serve you again in the future.Thank you again for your valuable input. Safe travels, and we wish you all the best!
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Owner, Hotel Management
Jason, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
by A verified traveler
Posted 22 Sep 2024
Choose this property for its location. Staff were all super friendly and attentive to my needs.
Comment from Hotel Management
24 Sep 2024 by Owner, Hotel Management
Kat, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!
by A verified traveler
Posted 6 Sep 2024
Excellent
Forced valet a little expensive.
Comment from Hotel Management
9 Sep 2024 by Owner, Hotel Management
Gloria, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
by A verified traveler
Posted 2 Sep 2024 on Hotels
What a perfect place for a weekend staycation! We had tickets with our friends to an Earth Wind & Fire tribute band at The Velvet Note. We checked in to the room, very easily, and were welcomed with cocktails in our room and delivery of specialty ice. We walked less than a block and enjoyed a great dinner at Coalition before the concert. After the concert we came back and danced the night away with a sensational band playing all of our favorites at Roaring Social. Afterwards there were plenty of spots open within walking distance for late night snacks and we enjoyed the street musicians! The next morning we had a delicious room service delivered breakfast and walked across the street to watch the football game. We checked out on Friday and went across the street for shopping at Sis Moons and delicious treats at the bakery 2B Whole. Such an amazing weekend!!
Things of note:
- Stellar staff, so kind and personable
- Rooms were very spacious
- Super comfortable bed
- Great shower, roomy and hot
- MINI FRIDGE IS ALWAYS A PLUS! ❤️
- We LOVED the in room cocktail and ice delivery service; very unique
- Room service breakfast was plentiful and DELISH!
- TV was large and great channel selection
- people watching from our room overlooking the street was fun!
- Convenient location to anything you'd like to do or see
HIGHLY RECOMMEND
Comment from Hotel Management
3 Sep 2024 by Owner, Hotel Management
Melissa, thank you very much for giving us an excellent score and such a detailed review! Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. We are looking forward to welcoming you back again soon!
by A verified traveler
Posted 31 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Owner, Hotel Management
Lindsey, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
by A verified traveler
Posted 31 Aug 2024 on Hotels
Everyone is super friendly at the hotel. They go out of their way to be helpful and provide anything you need. The hotel is centrally located to friendly Downtown Alpharetta where there is plenty of shopping and dining. Live music most days out of the week.
Comment from Hotel Management
3 Sep 2024 by Owner, Hotel Management
Lindsey, thank you for sharing your experience. We appreciate your feedback and are delighted to hear you had a great stay. We take great pride in not only meeting, but also exceeding the expectations of every guest. We hope you will come back and visit us again soon!
by A verified traveler
Posted 29 Aug 2024 on Hotels
Comment from Hotel Management
30 Aug 2024 by Owner, Hotel Management
LaTonya, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
by A verified traveler
Posted 25 Aug 2024
Excellent
Comment from Hotel Management
26 Aug 2024 by Owner, Hotel Management
Mary, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.
