Ratings based on 357 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
I had to change my room 3x and in one of them the door was fully open! Super unsafe, the door to my room was open, the bed had been used
by A verified traveler from Conley
Posted 1 Nov 2024
No body rags room dirty sheets nasty
Comment from Hotel Management
2 Nov 2024 by Hotel Manager, Hotel Management
Dear Brittany,Thank you for the stay and the feedback. My apologies for the inconvenience. Our team has taken note of all the pain points and has initiated effective actions. I am sure you will see the improvement in those areas to optimum levels. Despite your disappointment, I hope you will reconsider to stay with us again. You can be assured of a pleasant stay.Sincerely, Hotel Manager
by A verified traveler
Posted 25 Oct 2024
The area
Comment from Hotel Management
26 Oct 2024 by Hotel Manager, Hotel Management
Dear Maurice,Thank you for your fantastic review! We’re delighted to hear you enjoyed the area during your stay. Our location is one of our standout features, and it’s great to know it met your expectations. We appreciate your feedback and hope to welcome you back soon for another amazing experience!Sincerely, Hotel Manager
by A verified traveler
Posted 16 Oct 2024
First, room that I reserved was non smoking, they gave a smoking room, then I told them, they changed my room, 2nd room was not clean and had some bed bugs, they changed the room again, finally the last room, the carpet was dirty, bathroom toilet has pee and floor too, bathtub was dirty plus had hair, microwave was super dirty inside and outside. They told me that is the last room that they can change, the housekeeping was a old man working with short and flippers. Not very professional. Please do not go to this hotel is very bad.
Comment from Hotel Management
16 Oct 2024 by Hotel Manager, Hotel Management
Dear Clara,We sincerely apologize for the negative experience you had during your stay. This is not the standard we aim to provide, and we’re sorry for the inconvenience of receiving a smoking room and the subsequent issues with cleanliness in the other rooms. Your feedback about the conditions you encountered is extremely important to us, and we will address these concerns with our housekeeping team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Hotel Manager, Hotel Management
Dear Justin,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Oct 2024
My Room was super dirty water was leaking in the bathroom it was a horrible experience
Comment from Hotel Management
11 Oct 2024 by Hotel Management, Hotel Management
Dear Fransuas,We sincerely apologize that your stay did not meet your expectations, and we’re truly sorry to hear it was so disappointing that you chose to leave early. Your feedback is crucial for us to improve our services and facilities. We take these concerns seriously and would appreciate the opportunity to discuss this further. Thank you for bringing this to our attention, and we hope to regain your trust in the future.Sincerely, Hotel Management
by A verified traveler
Posted 9 Oct 2024
It’s very nosy.
Comment from Hotel Management
10 Oct 2024 by Hotel Manager, Hotel Management
Dear Kaleena,Thank you for your 4 out of 5 rating! We appreciate your feedback regarding the noise levels during your stay. We understand how important a peaceful environment is for our guests, and we will investigate this matter to improve your experience. We're glad you enjoyed your time with us otherwise, and we hope to welcome you back for a quieter stay in the future!Sincerely, Hotel Manager
by A verified traveler from Santee
Posted 23 Sep 2024
Comment from Hotel Management
23 Sep 2024 by MGR, Hotel Management
thanks for giving us an opportunity to serve you.
by A verified traveler
Posted 21 Aug 2024
We needed somewhere to stay just for the night, we got a room and and it smelled like smoke. front desk said we could get a different room. The second room was no better, there was a little baggie of weed on the air conditioner lol, water leaking from the sink, stinky stuff in every corner on the floors, floors we’re not cleaned what so ever and the room smelled like straight mop. The bed was gross as well, random stains, black bits on the sides and under the sheets. Save your sanity and do not stay here!!
Comment from Hotel Management
28 Aug 2024 by Hotel Management, Hotel Management
Dear Skylin,Thank you for sharing your feedback regarding your recent stay. We sincerely apologize for the unpleasant experience you encountered with the smoke odor and the condition of the rooms. This is not the standard we strive to maintain, and we are addressing these issues with our housekeeping team to ensure they are resolved. Your comments are invaluable, and we appreciate your honesty. We hope you will consider giving us another chance in the future to provide you with a much better experience.Sincerely, Hotel Management
by A verified traveler
Posted 6 Aug 2024
Fun
Comment from Hotel Management
28 Aug 2024 by Hotel Manager, Hotel Management
Dear Phillip,Thank you for your fantastic 5 out of 5 rating! We’re delighted to hear that you had a fun experience during your stay. Your positive feedback motivates our team to continue providing exceptional service and memorable experiences. If there’s anything specific that made your visit enjoyable or if you have suggestions for future stays, we’d love to hear from you. We look forward to welcoming you back soon for more fun!Sincerely, Hotel Manager
