Ratings based on 1,085 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
4.1 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
It was great
Comment from Hotel Management
1 Nov 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 29 Oct 2024
Everything
Comment from Hotel Management
29 Oct 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!
by A verified traveler
Posted 28 Oct 2024
Xx
Comment from Hotel Management
29 Oct 2024 by Sophia CSR, Hotel Management
Hi Fazal,I wanted to say thanks for your recent stay here at our hotel! We are happy to see this positive rating. Our team continuously strives to exceed your expectations and looks forward to you in the future.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Sophia CSR, Hotel Management
Hi Michael,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler
Posted 28 Oct 2024
I had the worst experience at the Sonesta Select Atlanta Norcross. The hotel was nothing like what was described online—absolutely disgusting and awful. The place smelled strongly of urine and weed from the moment we walked in. We booked with complimentary breakfast included, but they didn’t offer any, essentially scamming us. The customer service was terrible; everyone we dealt with was rude and unhelpful. On our very first stay, we even got locked out of our room because the key reader wasn’t working, and the staff didn’t care to resolve it quickly. If I could give this place zero stars, I would. Avoid at all costs!
Comment from Hotel Management
29 Oct 2024 by GM, Hotel Management
Good Evening Banyamin, Sorry to hear about the issue you had during your stay. I apologize about that. We have made sure with our team and at property that it should not happen again. We have worked on it. We had some thorough/deep cleaning projects going at the property, unfortunately it wasn't completed on your side of rooms section, but its has been completed now and its coming out better. We hope to welcome you on your next visit for a comfortable and worry free stay. We expect every guest enjoy their stay with comfort at our property. As many guests have given us 5 star ratings in past, and we will continue to improve on our services and amenities. To maintain the Sonesta select brand standard we were not able to serve you the complimentary breakfast but we are in process to open up the paid restaurant breakfast option for our guests.We hope to see you soon.Thanks
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
29 Oct 2024 by Sophia CSR, Hotel Management
Hi Kelley,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!
by A verified traveler
Posted 27 Oct 2024
Mamalon
Comment from Hotel Management
27 Oct 2024 by Sophia CSR , Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 27 Oct 2024
It seems not like sonesta. Old fashioned, water filter not good in the shower. No hair fry. Pillow not comfortable.
Comment from Hotel Management
27 Oct 2024 by Sophia CSR , Hotel Management
Dear Guest,I’m sorry to hear that your experience didn’t meet your expectations. Your feedback will be shared with our team for improvement. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Sophia CSR , Hotel Management
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler from St. Petersburg
Posted 26 Oct 2024
Comment from Hotel Management
27 Oct 2024 by Sophia CSR , Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
