Ratings based on 931 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Dec 2024
As soon as we walked into the building where the room was it smelled like marijuana. It was so pungent. Our room was spacious and clean, but it seemed as though someone had laid in the bed after making it. Our TV did not work, but it didn’t matter much as we used the living area TV. There were two cars parked in the handicapped parking spots with the handicapped permits. When a car that was parked in front of our bedroom window kept reviving their engine, this happened the previous night, this time I contacted the front desk, and I didn’t hear it again. The staff was helpful and welcoming. The breakfast was plenty. The location was great because it was close to everything.
Comment from Hotel Management
23 Dec 2024 by Romessia, Hotel Management
Dear Niurka,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely, Romessia
by A verified traveler
Posted 15 Dec 2024
The Manager Jeremy & if he wasn’t the Manager he needs to be…he was EXCELLENT, wonderful greeting & a wonderful stay. The place is very clean, the halls smelled nice. Maintenance came in 15 minutes to fix 1 of the televisions in the bedroom. I would stay there again.
Comment from Hotel Management
16 Dec 2024 by Romessia, Hotel Management
Dear Antoinette,Thank you for the great review of our hotel. I will be sure to share your comments with Jeremy as he is an Awesome Gem at this property. We are glad you enjoyed your stay and hope to see you again soon.Sincerely, Romessia
by A verified traveler
Posted 15 Dec 2024
Nice and quiet
Comment from Hotel Management
16 Dec 2024 by Romessia, Hotel Management
Dear LanciaThank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again. Sincerely, Romessia
by A verified traveler
Posted 15 Dec 2024
When I got here there was nobody at the front door and I called the front desk still nobody and had no bell or anything to call.
Comment from Hotel Management
16 Dec 2024 by Romessia, Hotel Management
Dear Kyu Sung,Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
by A verified traveler
Posted 13 Dec 2024
Very good location. Everything looks great ❤️
Comment from Hotel Management
14 Dec 2024 by Jeremy, Hotel Management
Dear Adriane, thank you so much for the lovely review. We hope that you will come back and stay with us again!
by A verified traveler
Posted 10 Dec 2024
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Comment from Hotel Management
10 Dec 2024 by Romessia, Hotel Management
Dear Jamaile,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again.Sincerely,
by A verified traveler
Posted 9 Dec 2024
It was lovely
Comment from Hotel Management
10 Dec 2024 by Romessia, Hotel Management
Dear Victoria,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again.Sincerely,
by A verified traveler
Posted 3 Dec 2024
Our stay was comfortable and the staff was pleasant.
Comment from Hotel Management
4 Dec 2024 by Gwen, Hotel Management
Dear Andrea,Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again.Sincerely,Gwen
by A verified traveler
Posted 1 Dec 2024
The rooms were very spacious and clean. Staff was the best I’ve ever had and I travel a lot. Breakfast was OK just not a fan of breakfast tacos every day. Halls needed cleaning and smelled like dogs. Was great for the price.
Comment from Hotel Management
3 Dec 2024 by Gwen , Hotel Management
Dear Pamela, Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again.Sincerely,Gwen
by A verified traveler
Posted 25 Nov 2024
Everybody had excellent customer service. The property was clean and it was very cozy and warming. I stayed at that same Sonesta all the time because it is a clean environment.
Comment from Hotel Management
27 Nov 2024 by Jeremy, Hotel Management
Dear Lancia,We appreciate your insightful review. We are glad you enjoyed your stay and look forward to the next. Thank you.
