Ratings based on 999 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Nov 2024
Clean environment. Friendly and knowledgeable staff
by A verified traveler
Posted 31 Oct 2024
Comment from Hotel Management
1 Nov 2024 by Don - G.M., Hotel Management
Thank you for staying with us. We will work to improve our operations and our service.
by A verified traveler
Posted 27 Oct 2024
It was a comfortable place, and convenient to what we were doing in the area.
Comment from Hotel Management
28 Oct 2024 by Don - GM, Hotel Management
Thank you for sharing your experience. Please return again soon.
by A verified traveler
Posted 27 Oct 2024
The staff were very kind and helpful and I appreciated that there were laundry facilities for guests. That’s all the pros I have. Upon check in, we noticed the room was dirty and the furniture was falling apart. The dresser had pieces in the floor and the drawers did not work. There were stains all over the chairs and couch cushions. There were still dishes in the dishwasher from a previous guest. There were no amenities in the room, hair dryer, dishwashing soap, coffee, etc. We asked for two days for a hair dryer and received it right before check out. We then had an issue with another guest in an adjoining room (there was a door that connected them) smoking marijuana. The smoke was coming underneath the door and we had to block it with a towel. We had a toddler in the room and I thought this to be an unsafe environment. Nothing was done about this to remedy the situation. There was also a homeless woman wandering around the facility, which was fine, but how many other non-guests were in the facility with children staying there? I would not recommend this facility to anyone and I will not be staying there again.
Comment from Hotel Management
28 Oct 2024 by Don - GM, Hotel Management
Thank you for sharing your experience. I apologize for failing to meet your expectations for your stay. We will review your comments with our team.
by A verified traveler
Posted 27 Oct 2024
Front staff during checking in could use some help. Told the young lady, “please not a pet friendly room” and first room smelled like wet dog. Switched rooms after a rude encounter and we moved on. Quiet but relatively empty the weekend I stayed. Super convenient to Avalon & interstates. Back way to 85 N is an adventure but beats going back down to 285.
Comment from Hotel Management
28 Oct 2024 by Don - GM, Hotel Management
Thank you for sharing your experience. We will review your comments with our team.
by A verified traveler
Posted 22 Oct 2024
I stayed here for 5 nights I have already made a payment of $580 approx , but at the time of checkin they are asking for $100 deposit without providing the receipt. When I checked out I asked for receipt but the receiptionist rudely denied and it's more than 10 days I haven't received my $100 deposit back . I will take action definitely raised complaint to consumer court.
Comment from Hotel Management
22 Oct 2024 by Don G - GM, Hotel Management
I apologize for the poor service you received when you requested your folio.
by A verified traveler
Posted 22 Oct 2024
Great location
Comment from Hotel Management
22 Oct 2024 by Don G - GM, Hotel Management
Thank you for choosing to stay with us.
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
22 Oct 2024 by Don - G.M., Hotel Management
Thank you for choosing to stay with us.
by A verified traveler
Posted 20 Oct 2024
It was ok
Comment from Hotel Management
21 Oct 2024 by Don - G.M., Hotel Management
Thank you for staying with us. We will work on improving our operations so that it is better than "okay."
by A verified traveler
Posted 20 Oct 2024
Upon arrival desk clerk was extremely accomadating and helpful...room was clran and quiet and perfect for our family
Thank u for a great experience
Comment from Hotel Management
21 Oct 2024 by Don - G.M., Hotel Management
Thank you for sharing. Please return again soon.
