Ratings based on 1,458 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
This hotel was nice and clean, hotel staff members were very professional. The highlight is the complementary shuttle from the airport to the hotel.
by A verified traveler from Douglasville
Posted 22 Nov 2024
I Saw a small roach in the room. The hall had a bad odor. Carpets need deep claiming.
by A verified traveler
Posted 21 Nov 2024
Sonesta offers a great breakfast office on the property, they were very flexible to my needs, close to the airport and offer an airport shuttle save your Uber money.
by A verified traveler
Posted 16 Nov 2024
The staff was very helpful, the waiter in the restaurant was extremely nice.
Comment from Hotel Management
18 Nov 2024 by Yvonne, Hotel Management
Thank you for taking the time to give a feedback on your most recent stay, we appreciate your business hope to see you again when next you travel back to this area.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Yvonne, Hotel Management
Thank you for your rating hope to see you again when next you travel back to this area.
by A verified traveler
Posted 14 Nov 2024
This property had bed bugs, myself and friend have multiple bites.
Comment from Hotel Management
15 Nov 2024 by associates, Hotel Management
Thank you for taking the time give a feedback on your most recent stay with Sonesta, I apologize for the inconvenience your comment regarding bugs has been forwarded to the management team. We take this matter seriously we appreciate you bringing this to our attention.
by A verified traveler
Posted 14 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Yvonne, Hotel Management
Thank you for your rating hope to see you again when next you travel back to this area.,
by A verified traveler
Posted 14 Nov 2024
Property is clearly a purchased previously owned apartment complex. The bones of the place speak to that… However the facelift and added amenities speak towards the movement in the right direction. The furniture in the room, the staff above else, as well as the on-sight restaurant and bar are a plus.
Comment from Hotel Management
14 Nov 2024 by Yvonne, Hotel Management
Thank you for your feedback, we appreciate your business hope to see you again when next you travel back to this area.
by A verified traveler
Posted 13 Nov 2024
Ac not working
Comment from Hotel Management
14 Nov 2024 by Yvonne, Hotel Management
Thank you for taking the time to give a feedback on your most recent stay, comment regarding the AC has been forwarded to the management team to be review. Thanks you hope to see you again when next you travel back to this area.
by A verified traveler
Posted 12 Nov 2024
the rooms need remodeling
Comment from Hotel Management
12 Nov 2024 by Yvonne, Hotel Management
Thank you for taking the time to give a feedback we are happy to report the hotel will be undergoing renovation in the coming year. Thanks again hope to see you when next you travel back to this area.
