Ratings based on 565 Verified Reviews
3.1 Room cleanliness
3.3 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
It’s ok for an overnight stay. Serves its purpose.
Comment from Hotel Management
28 Nov 2024 by Manager, Hotel Management
Hello Karen,Thank you for choosing our hotel for your stay. We're glad to hear that our accommodation met your needs. Should you have any feedback or suggestions, feel free to contact us directly. We appreciate your support and hope to welcome you back in the future.
by A verified traveler from Jacksonville
Posted 18 Nov 2024
The shower wasn’t thoroughly clean, had hair in it
Comment from Hotel Management
20 Nov 2024 by Manager, Hotel Management
Hello Larry, We apologize for any inconvenience you experienced and appreciate your feedback. We strive to maintain high cleanliness standards. Rest assured, we have shared your comments with our housekeeping team to ensure this is addressed. We value your input as it helps us improve our services for all future guests.
by A verified traveler
Posted 12 Nov 2024
Room was dirty hall ways smelled really bad and carpets need to be vacuum, got a different room but it was also dirty. Staff was nice
Comment from Hotel Management
13 Nov 2024 by Manager, Hotel Management
Hello Youlette, We appreciate your feedback on your recent stay with us. Rest assured, we take cleanliness seriously and will address this with our housekeeping team. We're glad to hear you found our staff to be friendly and accommodating during your stay. We hope you'll consider giving us another chance in the future.
by A verified traveler
Posted 4 Nov 2024
Smelled.
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Destani, We are sorry to hear about your experience. Guest feedback is crucial in helping us make improvements for future patrons. We encourage guests to reach out directly to our management team with any concerns for further assistance. Thank you for sharing your thoughts with us.
by A verified traveler
Posted 3 Nov 2024
They only stocked up a few items for breakfast when I went down there at 6am when it started. Came back around 8am and they said what was out there was all they had. I wish I took a picture when it first opened. We asked for my cream cheese, they said it’s all gone. We asked for an apple, they said it’s all gone. Terrible!!
Comment from Hotel Management
5 Nov 2024 by Manager, Hotel Management
Hello Alyssa, We apologize for any inconvenience you experienced during your breakfast. We appreciate your feedback and will address this with our breakfast staff to ensure all items are well-stocked in the future. Thank you for bringing this to our attention.
by A verified traveler
Posted 29 Oct 2024
THE BREAKFAST IS A -1
Comment from Hotel Management
30 Oct 2024 by Manager, Hotel Management
Hello frankie, We appreciate your feedback on the breakfast experience and apologize for falling short of your expectations. Your comments will be shared with our team for improvement. If you have any further concerns, please don't hesitate to reach out to our management team. Thank you for staying with us.
by A verified traveler
Posted 24 Oct 2024
Staff is ok. Rooms could be cleaner. Old moldy smell in building and in rooms.
Comment from Hotel Management
25 Oct 2024 by Manager, Hotel Management
Hello Nichaela,We appreciate your feedback regarding our staff and room cleanliness. We will look into your concerns about the building's scent. Please feel free to contact our management team to discuss your stay further. Thank you for sharing your experience with us.
by A verified traveler
Posted 15 Oct 2024
Scam
Complete trash
Complete filth
Thieves
Roaches
Smells
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello Antonio,We take all feedback seriously and encourage guests to reach out to us directly for further assistance.
by A verified traveler
Posted 15 Oct 2024
We did not end up staying at this hotel it was so nasty and unsafe, we checked in. They gave us the room keys. We went up, and it was nasty, not clean. We talked to the front deck and even asked for a manager wouldn't get one. They refused to do anything for us. So we asked to be checked right back out, and they refused. They even refused to give me a printout, proving that we checked out. Not only were the rooms very dirty, not cleaned what so ever. The hotel was very run down, with people having their doors open in the hallways and doing drugs in their rooms and drugs in the parking lot, I had notified the local police when we left. This was not a safe environment, especially when you have toddlers! You need to update your site either take this hotel off of it or let people know how run down and bad It is before somebody books it, this was a nightmare that no one should have to go through! Expedia is just as responsible for this as they are! We have been battling with the hotel and Expedia, trying to get a refund, and so far, we have been getting nowhere! Don't book here!!!!
Comment from Hotel Management
16 Oct 2024 by Manager, Hotel Management
Hello John,We sincerely apologize for your experience. We encourage guests to contact the hotel directly in these situations for a resolution. Our team prioritizes guest safety and follows strict guidelines. We appreciate your feedback and will address these concerns internally. It's vital for us to uphold our standards, and we regret the disappointment caused.
by A verified traveler
Posted 14 Oct 2024
Comment from Hotel Management
15 Oct 2024 by Manager, Hotel Management
Hello Anna, We're sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us with any feedback you have from your experience so we can address it accordingly.
