Ratings based on 510 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
27 Nov 2024 by Hotel Manager, Hotel Management
Dear Kevin,Thank you for taking the time to provide us with a 4-star rating. We're glad you enjoyed your stay overall, and we deeply appreciate your feedback. We are always striving to deliver the best possible experience to our guests, so we will make sure to use this information to keep improving. Thanks again for the rating and we hope to have you stay with us again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Ian,Thank you for your outstanding review! We’re delighted to know that you enjoyed every aspect of your stay. Your satisfaction is our top priority, and your positive feedback truly motivates our team. If you have any specific highlights or suggestions, feel free to share. We can’t wait to welcome you back for another amazing experience!Sincerely, Hotel Manager
by A verified traveler from Missouri City
Posted 5 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Dear Jesus,We couldn’t be happier to hear that your stay was such a success! Your perfect-star rating is the best reward for our team’s efforts. We are truly grateful and will continue to provide you with exceptional service on your next visit. We can’t wait to see you again!Sincerely, Hotel Manager
by A verified traveler
Posted 4 Nov 2024
Newly conditioned room. Staff very helpful and accommodating. Elevator was out. I did not go outside as this was an overnight stay to catch my flight.
Comment from Hotel Management
5 Nov 2024 by Hotel Manager, Hotel Management
Dear Ellen,Thank you for your feedback! We're glad to hear that you enjoyed your newly conditioned room and found our staff helpful and accommodating. However, I apologize for the inconvenience of the elevator being out of service during your stay. We understand how important accessibility is, especially when you're in a hurry for a flight. We appreciate your understanding and hope to welcome you back for an even smoother experience next time. Safe travels!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Nov 2024
Fair price good service and clean
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Dabo,Thank you for your positive feedback! We’re delighted to hear that you found our services to be fairly priced, with good service and a clean environment. We strive to provide excellent value and maintain high standards of cleanliness and service for all our guests. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 14 Oct 2024
The property is nothing like the picture. We entered the property and no one was at the front desk. It was much like a motel and was not able to sleep. It felt unsafe. Much like a truck stop or one hour motel.
Comment from Hotel Management
15 Oct 2024 by Hotel Manager, Hotel Management
Dear Sandie,At the outset, thank you for staying at our property. It is very disappointing to note your displeasure with the stay due to the mismatches to your expectations. My apologies for the inconvenience but will consider actions on priority. We take guest feedback quite seriously towards continuous improvement. I request your understanding and consideration to visit again.Sincerely, Hotel Manager
by A verified traveler from Southampton
Posted 14 Oct 2024
Staff were cordial, did the best they could. Breakfast bssic. Hotel building is in very poor condition.
Comment from Hotel Management
15 Oct 2024 by Hotel Manager, Hotel Management
Dear Melinda,Thank you for your honest feedback. We're glad to hear our staff provided you with cordial service and did their best to assist. We apologize that the condition of the building and the breakfast did not meet your expectations. Please know that we are continuously working on improvements, and your comments will help guide our efforts. We hope to have the chance to offer you a better experience in the future. Safe travels and thank you for staying with us!Sincerely, Hotel Manager
by A verified traveler
Posted 10 Oct 2024
Telephone not working, radio alarm not working, no TV remote to be found. Promised early call never happened, no one on check out to complain to. No info was given about needing to get 2 shuttle buses to property and the Courtesy Phone at ATL did not exist. A previous occupant had left 2 Ziplock bags of Meds/drugs in a drawer which had not been removed. I want a refund, $77 when I would have been better staying inside the airport. Using 'QUALITY' in hotel name is a misnomer.
Comment from Hotel Management
11 Oct 2024 by Hotel Management, Hotel Management
Dear SUSAN,Thank you for your feedback. We sincerely apologize for the multiple issues you encountered during your stay, including the malfunctioning amenities and lack of communication about the shuttle service. The presence of unremoved items in your room is unacceptable and will be addressed immediately. We understand your frustration and regret that we did not meet your expectations. Your experience is important to us, and we will work diligently to improve. In any case, you are welcome to contact us directly.Sincerely, Hotel Management
by A verified traveler
Posted 7 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Hotel Manager, Hotel Management
Dear Sharnage,We are thrilled to receive your 5 out of 5 rating! Thank you for taking the time to share your positive experience with us. It brings us great joy to know that we met your expectations and provided a wonderful stay. Your satisfaction is our greatest reward, and we can't wait to welcome you back for another exceptional visit. If there’s anything specific you loved, please let us know!Sincerely, Hotel Manager
by A verified traveler
Posted 2 Oct 2024
Comment from Hotel Management
3 Oct 2024 by Hotel Manager, Hotel Management
Dear Sarah,We sincerely appreciate you taking the time to provide your rating of 1/5. We are truly sorry to hear that your experience did not meet your expectations. Your feedback is crucial in helping us understand what went wrong and how we can improve. If you are comfortable sharing specific details about your experience, we would be grateful for the opportunity to address your concerns. Our goal is to ensure that every guest has a positive stay, and we take your comments very seriously. Thank you again for your insights, and we hope to have the chance to make things right in the future.Sincerely, Hotel Manager
