Ratings based on 959 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Sep 2024
We paid $1400 for a suite and didn’t get that
Comment from Hotel Management
25 Sep 2024 by KJ, Hotel Management
Thank you for your message. I understand your concerns. You booked a Suite King (room 1504), and while I can see there was some confusion regarding the balcony, we did move you to a Premier King with a Balcony (room 807) to better meet your preferences.On our website, we list both the Suite King and the Suite King with a balcony, so I want to clarify that your original booking was indeed for a Suite King without a Balcony. If you have any further questions or need assistance, please let me know!
by A verified traveler
Posted 23 Sep 2024
was thrilled with the service from the Omni. Because it was our wedding night, they upgrade us to a suite on a high level floor. That was a huge deal for us. They were attentive to detail and very accommodating for our late arrival.
The room however was a disappointment. The lighting in the bathroom and vanity area was exceptionally dim and made it hard for my wife to apply her makeup the following morning. In addition, the coffee maker was a major issue. One water container was cracked and wouldn't hold water and the other container had mildew in the bottom. They did bring us a replacement, but both reservoirs had mildew spots in the them as well. We just decided we would purchase coffee the next morning. There was also no microwave in the room which we found odd for this level of hotel and I had to go to a different floor to heat water for tea. Finally, there were no fans in either the bathroom or the toilet area. Keep in mind this is a luxury hotel and a SUITE that we were in. Just seemed a little stripped down for the price.
by A verified traveler from Sugar Hill
Posted 19 Sep 2024
by A verified traveler
Posted 18 Sep 2024
Perfect for our trip to the game. Right in the Battery. Would definitely stay again.
by A verified traveler
Posted 17 Sep 2024
Young man who checked us in was excellent. Great customer service and very personable. Do not remember his name.
by A verified traveler
Posted 15 Sep 2024
This place is amazing!
by A verified traveler from Nashville
Posted 13 Sep 2024
Didn’t realize it was literally next to Truist Park so did not anticipate the noise level. Good to be able to watch the game from the fifth floor bar but the noise from the stadium and street kept me awake until one a.m. the food was good but the choices were limited. The staff was helpful and kind.
by A verified traveler
Posted 8 Sep 2024
Absolutely beautiful Hotel staff is super friendly.
by A verified traveler
Posted 5 Sep 2024
by A verified traveler from SAN JOSE
Posted 5 Sep 2024
