Ratings based on 260 Verified Reviews
2.4 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
Staff is awesome
Comment from Hotel Management
25 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for your kind words! We are thrilled to hear that our staff impressed you. Our team at OYO Rooms always strive to provide the best service possible. If you need any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
by A verified traveler
Posted 14 Oct 2024
Worst hotel, bed sheet has blood on it, bed and sheet smells bad, there’s holes everywhere, there’s cockroaches in the room, I don’t know how do they allow this place to operate
Comment from Hotel Management
15 Oct 2024 by Author, Hotel Management
Dear Guest,
We apologize for the inconvenience caused during your stay. This is definitely not the experience we aim to provide. Rest assured, we take your feedback seriously, and we will address these concerns with the hotel management to ensure necessary improvements are made.
If you require any further assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 15 Sep 2024
Very trashy awful
Comment from Hotel Management
15 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We are here to assist you and would greatly appreciate more specific details about your concerns, so that we can address them promptly. Please feel free to reach out to guestsupport.na@oyorooms.com if you require further assistance.
Best Regards,
Team OYO
by A verified traveler
Posted 7 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your review with us. We apologize for any inconvenience caused during your stay. We always strive to provide the best experience possible and appreciate your feedback. If there is anything else we can assist you with, please do not hesitate to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 18 Aug 2024
Very unsafe and dirt.
Comment from Hotel Management
13 Sep 2024 by Harrison, Hotel Management
Hi, Freddie! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah
by A verified traveler
Beyond deplorable
Posted 28 Jul 2024 on HotelsPlace should be torn down not what's shown as a quality hotel dirty doesn't begin to describe it you would've thought I was in the housing projects in the 80s with the condition of this hotel and the owners just act as if it's normal wish I could've gotten my money back I paid and couldn't even sleep a night there it was that bad
Comment from Hotel Management
5 Aug 2024 by Eva, Hotel Management
Sorry for the trouble caused, Guest! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Eva
by A verified traveler
Posted 28 Jul 2024 on Hotels
Comment from Hotel Management
5 Aug 2024 by Eva, Hotel Management
Hi, Elbert! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Eva
by A verified traveler
Where’s my refund?
Posted 27 Jul 2024 on HotelsNever checked in. I tried to get a refund within 30 minutes after booking because it was a mistake. Never got my refund. This whole thing is a rip off.
Comment from Hotel Management
5 Aug 2024 by Eva, Hotel Management
We are sorry for the inconvenience caused to you, Eric! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Eva
by A verified traveler
Posted 25 Jul 2024
Comment from Hotel Management
13 Sep 2024 by Harrison, Hotel Management
Hi, Jacquan! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Tim
by A verified traveler
Posted 25 Jul 2024
.
Comment from Hotel Management
31 Jul 2024 by Barbara, Hotel Management
Thank you for rating us with such awesome words, Wuan! We will strive to keep up with your expectations every time. Regards, Barbara
