Ratings based on 867 Verified Reviews
2.5 Room cleanliness
2.8 Service & staff
2.6 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Ok
Comment from Hotel Management
3 Jan 2025 by Brand Experience Team, Hotel Management
Hi Raji, Thank you for the perfect rating! Natalie #Team6
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by Brand Experience Team, Hotel Management
Hi Cedricka, Thank you for taking the time to share your experience with us. We appreciate your input and hope to provide a five-star experience for all our guests. If there is anything specific you feel we could improve upon, please do not hesitate to contact us. Natalie #team6
by A verified traveler
Posted 31 Dec 2024
by A verified traveler
Posted 28 Dec 2024
I didn't enjoy..children jumping..droping..climbing..running all nite..will never stay first floor again..
Comment from Hotel Management
30 Dec 2024 by Brand Experience Team, Hotel Management
Hi Connie, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention. Natalie #Team6
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 17 Dec 2024
DON'T! This was the filthiest hotel I have ever stayed at. Was booked for 4 nights. Stayed 1 night only because I was exhausted after driving 10 hours, but checked out early the next morning. On the inside, the hotel looks like it hasn't had maintenance in decades. Also seems to be primarily used for permanent low income housing. Carpets in hallways filthy. No telling when the last time the room floor had been moped. Bed linens had light stains. Shower handle broken, so hard to adjust water temperature. A few small roaches. I could go on and on, but you get the picture. Lastly, booked and paid in full through Expedia. Upon checking in, the hotel said there was an additional "hotel maintenance fee" of about $9.
Comment from Hotel Management
18 Dec 2024 by Brand Experience Team, Hotel Management
Hi Waltke, We are grateful for your feedback and are deeply sorry for the less-than-satisfactory experience you encountered during your recent stay with us. Your comfort and satisfaction are of utmost importance to us, and we are disheartened to learn that we fell short of your expectations. We would greatly appreciate the opportunity to further discuss your experience. Please reach out to us at your earliest convenience. Your feedback will aid us in regaining your trust and in welcoming you back for a more enjoyable stay. Once again, we extend our sincerest apologies for any inconvenience caused. Natalie #team6
by A verified traveler
Posted 16 Dec 2024
Comment from Hotel Management
17 Dec 2024 by Brand Experience Team, Hotel Management
Hi Dilvio, Thank you for positively rating your stay! Natalie #Team6
by A verified traveler
Posted 22 Nov 2024
We gave all our things to House keeping wed and we still have nothing to sleep with Thursday how do u pay for a room. And got no sheets linen nothing ?
Comment from Hotel Management
22 Nov 2024 by Brand Experience Team, Hotel Management
Hi Jose,We appreciate you taking the time to share your feedback with us. We regret the recent challenges you encountered while at our property. Your satisfaction is of utmost importance to us, and we are truly sorry for not meeting your expectations.Maz K.#Team6
by A verified traveler
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Brand Experience Team, Hotel Management
Hi Jose,We apologize that your recent stay wasn’t a great one. We hope you’ll give us another chance in the future.Lilith#Team6
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Brand Experience Team, Hotel Management
Hi Tichina,We extend our sincerest apologies for any inconvenience caused.Maz K.#Team6
