Ratings based on 998 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Anonymous
Posted 12 Dec 2020 on Orbitz
This place was awful. The staff at the front desk was nice. The manager, ironically, was impatient and rude. I felt bad for her staff. They seemed embarrassed about her unprofessional behavior.
Comment from Hotel Management
14 Dec 2020 by JoAnn, Hotel Management
Hello,
We do apologize for your recent stay. However our checkout time is at 11:00am and when we gave you 2 extra hours and you still had not departed we did have to speak with you more sternly. We hope that you come back and see us again soon!
by A verified traveler from Ga
Posted 10 Dec 2020
Only complaint is the bed was hard would recommend pillow tops on the mattress but overall good place
Comment from Hotel Management
14 Dec 2020 by JoAnn, Hotel Management
Thank you for your kind review! We look forward to seeing you again soon!
by A verified traveler
Posted 1 Nov 2020 on Hotels
More than anything, I was deeply saddened by the racism and the unprofessionalism of the desk clerks. It was the most horrible and frightening hotel experience that I have ever had. Due to all of the loud drunken fighting every night into the morning hours, I got no sleep and left the hotel exhausted! From sheer observation, this hotel clearly does not do much business, and it is very plain to see why...
Comment from Hotel Management
3 Nov 2020 by JoAnn, Hotel Management
Hello,
We are very sorry for your bad experience. Please know that this is not normal for this hotel as we take pride in keeping the noise level down at night and showing every guest hospitality and respect. Let us know when you will be back in the area as we would love to host your next stay in Atlanta.
by A verified traveler
Posted 2 Oct 2020 on Hotels
Comment from Hotel Management
5 Oct 2020 by JoAnn, Hotel Management
Dear Teresa,
Thank you for leaving a review, we really appreciate all feedback! We hope to see you again soon!
by A verified traveler
Posted 24 Sep 2020
Comment from Hotel Management
24 Sep 2020 by JoAnn, Hotel Management
Thank you for taking the time to leave us an outstanding review! We hope to see you again soon!
by A verified traveler
Posted 17 Sep 2020 on Hotels
Comment from Hotel Management
21 Sep 2020 by JoAnn, Hotel Management
Hello Ebonie,
Thank you for taking the time to write a review. We appreciate all feedback to improve our guest stay experience.
by A verified traveler
Posted 16 Sep 2020 on Hotels
Comment from Hotel Management
17 Sep 2020 by JoAnn, Hotel Management
Dear William,
Thank you so much for your kind review! We hope to see you again soon!
by A verified traveler
I've paid way less for much more. Disappointment..
Posted 14 Sep 2020 on HotelsCheck in was a breeze and staff was very pleasant. The room is extremely tiny, it smells horribly musty, windows doesn't even open and there is no microwave or fridge/freezer in the room. Not on a bus line as I thought. Stayed 2 night out of necessity.
Comment from Hotel Management
16 Sep 2020 by JoAnn, Hotel Management
Hello Kamilah,
Thank you for taking the time to write us a review. We are sorry that you were not completely satisfied with your room. We do have microwaves and fridges in our upgraded Suites and would be happy to upgrade you next time you are here to ensure a happy stay.
by A verified traveler
dirty room
Posted 11 Sep 2020 on HotelsIt was nice but my room was kinda dirty still when I got in it
Comment from Hotel Management
15 Sep 2020 by JoAnn, Hotel Management
Hello Tashawnna, thank you for taking the time to leave us a review! In the future, please do not hesitate to let us know about your room. We take pride in our cleanliness and want to make sure you are 100% happy.
by A verified traveler
Posted 10 Sep 2020 on Hotels
It was amazing and the staff bent over backwards for me.
Comment from Hotel Management
10 Sep 2020 by JoAnn, Hotel Management
Wow! Thank you so much for your kind review! I will be sure to share your feedback with the staff here! We can't wait to see you again!
