Ratings based on 1,619 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Savannah
Posted 23 Dec 2024
fine for my quick trip. convenient shuttle to the airport.
by A verified traveler
Posted 22 Dec 2024
The elevator was nasty and floor numbers are missing on the button controls the furniture inside the room are deteriorating along with a unique smell the property interior is somewhat a filthy appearance near the check in counter area
Comment from Hotel Management
22 Dec 2024 by Hotel Management, Hotel Management
I am saddened to know your experience was disappointing, Mark. Please know we are working on improvements, and our staff will deep clean the elevator and deodorize the rooms. It is always our goal to provide an exceptional stay for our guests and I do hope that you will grant us another chance to serve you better in the future.
by A verified traveler
Posted 21 Dec 2024
Bathroom was dirty and disgusting
Comment from Hotel Management
22 Dec 2024 by Hotel Management, Hotel Management
Please accept our sincere apologies that your bathroom was not properly cleaned, Kathleen. Thank you for letting us know and we will work with our housekeeping team to ensure every room and bathroom is beautifully cleaned. We hope that you will give us another chance to provide you with a superior stay next time.
by A verified traveler
Posted 20 Dec 2024
This is more like a motel tbh, the beds will have stains, bathtubs will as well, and when you flush there’s a loud noise, even when other guests in their other rooms flush you can hear. Take a minute before the hot water comes on, the carpet isn’t vacuumed so wear your bedroom slippers at all times, breakfast eggs are runny, only pork sausage, which sucks because not everyone eats bacon! The only good things about their breakfast were the fresh pancakes or waffles you can make for yourself and the juice or coffee, or tea! The old man working on the overnight shift was the only one who agreed to hold our bags. The day shift people lied and said they don’t hold baggage for their guests. The hotel wants you to call them first so they can inform the shuttle driver. Most of their shuttle drivers were rude except for the man working on December 17 around 5pm. We didn't know that we waited one time for almost 2 hours! If you want a stress free trip, book the courtyard by Marriott that’s 5 min walk from this place, they have a 24 hour shuttle, everything is clean and staff is extremely friendly!
Comment from Hotel Management
22 Dec 2024 by Hotel Management, Hotel Management
Thank you for letting us know about the issues you encountered during your recent stay. Your comments will be shared with our staff as we work to improve our services. Our housekeeping team will ensure stained bedding is not used and our maintenance staff will investigate the loud toilet and the slow hot water. We will also have our breakfast staff improve the quality of the meal. We will also work with our transportation provider to ensure that shuttle drivers are providing exceptional service. I hope you will grant us another chance to provide you with an exceptional stay during future travels.
by A verified traveler
Posted 20 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Hotel Management, Hotel Management
I am delighted you enjoyed a wonderful stay with us, Sheila. Thank you for this review and we hope to have you visit us again soon.
by A verified traveler
Posted 19 Dec 2024
The hotel has an Oder & roaches and bedbugs I have bedbugs bite
Comment from Hotel Management
20 Dec 2024 by Hotel Management, Hotel Management
I am saddened to note that your stay with us was disappointing and that your room had a bad odor. We will have our housekeeping team deodorize the room and we will also investigate for bugs so we can properly increase our pest control measures. I do hope that you will give us another chance to better serve you in the future.
by A verified traveler
Posted 19 Dec 2024
Spacious
Comment from Hotel Management
20 Dec 2024 by Hotel Management, Hotel Management
Thank you for sharing your feedback, Tyesha. I am pleased you enjoyed a spacious room and I hope that you will enjoy an even superior stay the next time your travels bring you to Atlanta.
by A verified traveler
Posted 18 Dec 2024
Unprofessional & liars . If I could give this hotel 0 stars I would . Bad customer service . Unprofessional . They like to rip you off on deposit.
Comment from Hotel Management
20 Dec 2024 by Hotel Management, Hotel Management
I apologize that our staff was not welcoming and helpful during your stay, Tanisha. Please know that it is always our goal to provide an exceptional experience for our guests and we hope to better serve you in the fuutre.
by A verified traveler
Posted 17 Dec 2024
Comment from Hotel Management
20 Dec 2024 by Hotel Management, Hotel Management
I am saddened to note that your stay with us was disappointing, Bryan. Please know we will work to improve and I do hope that you will grant us another chance to better serve you in the future.
by A verified traveler
Posted 17 Dec 2024
Clean nice room and quiet.
Comment from Hotel Management
20 Dec 2024 by Hotel Management, Hotel Management
I am pleased to know your room was nicely cleaned and that your stay with us was peaceful, Justin. Thank you for this review and we hope to see you again soon.
