Ratings based on 985 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Great time for the kickoff to our anniversary cruise. Loved the rooftop views!
by A verified traveler
Posted 1 Dec 2024
Friendly staff
by A verified traveler
Posted 1 Dec 2024
by A verified traveler
Posted 1 Dec 2024
by A verified traveler from Sevierville
Posted 24 Nov 2024
Guy at the front desk was rude and very unwelcoming. Our room had a coffee pot, but no coffee, no creamer nor sugar and no coffee cups. Requested all missing items only received coffee and creamers.
Restraunt was disappointing as well. Waited over 30 minutes for soup and salad. Soup came lukewarm. Took additional 15 minutes to reheat.
Comment from Hotel Management
25 Nov 2024 by Front Desk Staff , Hotel Management
Thank you so much for sharing; we regret failing to meet your expectations. Management will address these issues directly in efforts to enhance the guest experience moving forward. Again, we thank you for sharing your feedback.
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Assistant Front Office Manager, Hotel Management
Excellent. Thank you so much for you valued feedback! We are looking forward to your next visit.
by A verified traveler
Posted 23 Nov 2024
For the price of the room I expected a little more; came here to celebrate my 30th birthday with my husband and our room was very small, the bathroom was dirty and had a funny smell and the shelf was falling off the wall. For the price of this hotel room and with it being connected to Porsche we expected a little more. It could also be a little cleaner throughout…
Comment from Hotel Management
25 Nov 2024 by Assistant Front Office Manager, Hotel Management
Thank you so much for sharing; we regret failing to meet your expectations. Management is working diligently to address these issues. We hope we have the opportunity to exceed your expectations in the future.
by A verified traveler
Posted 23 Nov 2024
Very nice hotel, but I don’t like the lack of privacy with the bathroom. Staff could be a little more accommodating. I was 4 th waiting in line and instead of seeing me when it was my turn they took care of a flight crew instead that came after me
Comment from Hotel Management
25 Nov 2024 by Assistant Front Office Manager, Hotel Management
Thank you for sharing your experience. We most certainly want to accommodate all guests. We apologize for failing to meet your expectations. Our guest rooms are undergoing a unique refreshment for the holiday season. We hope for the chance to exceed your expectations moving forward.
by A verified traveler
Posted 21 Nov 2024
Easy access to the Porsche Experience Center
Comment from Hotel Management
25 Nov 2024 by Assistant Front Office Manager, Hotel Management
Thank you so much for you valued feedback! We are looking forward to your next visit.
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Assistant Front Office Manager, Hotel Management
Excellent! We appreciate the 5 bubble review. Looking forward to your next visit!
