Ratings based on 362 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.1 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Sep 2024
Area is great but the place is horrible. We checked several rooms before checking in and chose one that looked kind of decent even though the paint odor was very strong. The other rooms had many other problems so we decided on this one.
Internet was not working, light in the bathroom and next to the bed were not working, sofa was broken; even though this is an extended stay hotel, there were no dishes, no pans, no silverware in the room. Toilet clogged several times and we were told we use toilet paper! ! Reception is closed all day Sunday and on Monday when we complained , we were told we had to check the room when we came. The 800 number they gave us for help with the internet, was just a recording and couldn’t help. Reception is supposed to be open at 9, but they open at 11 and u can check out only between 11-12 or u r charged an extra day. No support from front desk ever, as they never answer phone calls. Expedia tried to contact them for hours with no one ever picking up the phone we paid for a week and they refused to give us a refund but because we could no longer tolerate the conditions, we left after 4 days.
by A verified traveler
Posted 27 Jul 2024
Yelling kids all night long every night
Comment from Hotel Management
29 Jul 2024 by Intown, Hotel Management
Hi Alisha– Thanks for taking the time to submit a review. We are sorry your stay could not be rated higher! However, since you didn’t provide more details, we’re not sure how to address your concerns. Please contact us with some more information and we will gladly look into the issues. Tina S., General Manager
by A verified traveler from Austin
Posted 20 Jun 2024
Friendly staff. Close to stores.
Comment from Hotel Management
24 Jun 2024 by Intown, Hotel Management
Hi Clarence – Thank you for your 5 Star Review. We are glad you enjoyed your stay and hope to welcome you back in the near future.Tina S., General Manager
by A verified traveler
Posted 3 May 2024
It was decent, I would say the pictures online are not up to date. & the rooms are really close together so you can hear everything that is going on. But if you are looking for something affordable that is the place to go.
Comment from Hotel Management
24 Jun 2024 by Intown, Hotel Management
Hi Alisha – Thank you for your 5 Star Review. We are glad you enjoyed your stay and hope to welcome you back in the near future.Tina S., General Manager
by A verified traveler
Posted 25 Mar 2024
Great customer care
Comment from Hotel Management
27 Mar 2024 by Tina S., General Manager , Hotel Management
Hi Tracey-Thank you for your review. We are glad you were satisfied. We hope to see you on your next visit!
by A verified traveler
Posted 24 Mar 2024 on Hotels
Comment from Hotel Management
27 Mar 2024 by Tina S., General Manager , Hotel Management
Hi Tracey – Thank you for your review. We are glad you were satisfied. We hope to see you again on your next visit!
by A verified traveler
Posted 17 Oct 2023
by A verified traveler from Marco Island
Posted 4 Aug 2023 on Orbitz
The property manager Tina is wonderful. Everything else was below my expectations. Cockroaches and bugs everywhere, as well as cigarette smoke.
by A verified traveler
Posted 2 Aug 2023
by A verified traveler
Horrible - Stay Somewhere Else
Posted 29 May 2022 on HotelsIt was the worst experience I have ever had. I made the reservation, for a premium queen room; however, when I arrived, they couldn’t find my reservation - it had been canceled. I had to pay a higher rate than what I originally had. The room had been recently renovated and was not cleaned thoroughly. There was paint and other residue on the floor; and by the window there was a bunch of red-orange seeds (which I thought was bug guts) on the floor and all over the windowsill. I had a wasp in my room, a spider in my bed and in the tub. I told the GM about it and asked him to have housekeeping clean my room - they were never sent. I had to buy Clorox wipes to clean all the dirt residue off of the table, nightstands, sinks and countertop. When I took a shower, the painted tub started peeling. There was a tv in the room but no access to cable. I couldn’t connect to the internet even with the instructions that were provided. I got locked out of my room - my key stopped working - and called the after hours attendant six times with no answer. He finally returned my call but was not on the premises. I had to wait two hours to get into my room and he didn’t even make me a new key - he said he’d get to it when he made his rounds. The walls were thin, I could hear the people in the other room snoring at night; the fourth floor always reeked of smoke and weed; my room only had one roll of toilet paper - in which I ran out of and had to buy more. Total waste of money - stay somewhere else.
