Ratings based on 969 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 1 Jan 2025
Very close to main attractions, good breakfast, great staff
by A verified traveler
Posted 30 Dec 2024
The breakfast area is to small for all the people. Staff can not make it up with coffee refills. This time i was sad about the breakfast most of the time it was no coffee there.
Comment from Hotel Management
1 Jan 2025 by Liz, Hotel Management
Thank you for choosing to stay with us. We sincerely apologize for any inconvenience caused during breakfast. We understand it was quite busy, and we did our best to accommodate all our guests. We truly appreciate your feedback as it helps us improve and provide a better experience in the future. We look forward to welcoming you back soon.
by A verified traveler
Posted 29 Dec 2024
Awesome
Comment from Hotel Management
1 Jan 2025 by Liz, Hotel Management
Thank you for choosing to stay with us! We’re thrilled to hear that you had an awesome experience. It was a pleasure having you as our guest, and we look forward to welcoming you back for another memorable stay.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Liz, Hotel Management
Lakeisha, it was a pleasure having you with us! Wishing you safe travels, and we look forward to welcoming you back soon!
by A verified traveler
Posted 28 Dec 2024
Room was great, bed was comfortable. Breakfast is really bad. It is limited, if you are late to breakfast you cannot find good staff to eat. Location is good for aquarium and coca cola
Comment from Hotel Management
1 Jan 2025 by Liz, Hotel Management
We sincerely apologize for any inconvenience you experienced during breakfast. Our breakfast service starts early and ends at 9:00 AM on weekdays and 10:00 AM on weekends. In an effort to reduce food waste, we aim to minimize leftovers toward the end of the breakfast period. We truly appreciate you bringing this to our attention, and we would love to brainstorm solutions to improve this for future guests. Thank you again for your valuable feedback!
by A verified traveler
Posted 28 Dec 2024
It’s an ok location. It’s just far enough from the tourist stuff to be in a sketchy area. I would stay closer to the tourist stuff if I ever came again. There’s also not much food within walking distance. And again, you don’t really want to walk because of the sketchiness of the area.
The biggest problem in this hotel is the windows. They are old and let in all sorts of noise and cold air. You have to get super hot water going in the shower to cancel out the cold coming in the window in the shower.
The employees are fabulous. Very kind. Seriously- very impressive. Great employees. I was treated so kindly. I wish all hotels were as kind as the employees here. Best employees. Thank you for the kindness. That would be the reason to stay here again. Super fabulous employees.
Comment from Hotel Management
1 Jan 2025 by Liz, Hotel Management
Thank you so much for your thoughtful feedback! We're happy to hear that you had a positive experience with our team—our staff truly strives to make every guest feel welcome and appreciated.We understand that the area may not always feel ideal, but we want to assure you that our location is safe. The local police department is just around the corner, and there are several restaurants nearby, including one right next door and others within a 5-minute walking distance. We’re always happy to help our guests find dining options, and we can certainly recommend places that may better suit your preferences.We recognize that noise and temperature can be a concern with older windows, and we appreciate you bringing this to our attention. We're constantly looking for ways to improve our guests' comfort, and your feedback helps us grow stronger as a team.Thank you again for your valuable input, and we hope to have the pleasure of welcoming you back in the future!
by A verified traveler
Posted 27 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Liz, Hotel Management
We're so happy to have had you stay with us! Thank you for the great rating—we truly appreciate it and can't wait to welcome you back!
by A verified traveler
Posted 25 Dec 2024
It was nice. I like Hyatt place hotels
Comment from Hotel Management
1 Jan 2025 by Liz, Hotel Management
We're so happy to have had you stay with us! Thank you for the great rating—we truly appreciate it and can't wait to welcome you back!
by A verified traveler
Posted 23 Dec 2024
Nice facility for the rate.
Comment from Hotel Management
1 Jan 2025 by Liz, Hotel Management
We're so happy to have had you stay with us! Thank you for the great rating—we truly appreciate it and can't wait to welcome you back!
