Ratings based on 981 Verified Reviews
2.6 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Jan 2025
I awoke with cockroaches in my bed. I killed two and took their corpses to front desk as proof. I have picture of live cockroaches walking across the bed headboard.
Day of check out, cleaning lady entered my room with me completely naked out of shower and without knocking, she apologized. Front desk staff apologized too.
Comment from Hotel Management
22 Jan 2025 by Sophia CSR, Hotel Management
Dear Guest,We sincerely regret the distressing experience you had during your stay. The issues with pests and the intrusion by housekeeping are unacceptable and far below our standards. Immediate steps are being taken to address these concerns and ensure such incidents do not happen again. We regret the inconvenience caused and appreciate your understanding.
by A verified traveler
Posted 19 Jan 2025
The staff is very nice
Comment from Hotel Management
20 Jan 2025 by Sophia CSR, Hotel Management
Hi Anthony,It is heartwarming to see such a wonderful rating and review. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 15 Jan 2025
If you go to this property you will see 100’s of guys standing around on the balcony which gives off an uncomfortable feeling when you’re pulling in to check in, also the tv didn’t work at all, they didn’t have a microwave or refrigerator on premises neither so what are they actually good for?
Comment from Hotel Management
16 Jan 2025 by Sophia CSR, Hotel Management
Dear Guest,We regret the inconvenience caused during your stay. Please know that we are a family-friendly hotel. Safety and security are our top priorities. All our guests feel safe and secure at our property. We will investigate your insecurities with our team to take corrective measures for your future visits and will surely forward your valuable feedback to our team for improvements. We hope you will choose us again in the future.
by A verified traveler
Posted 15 Jan 2025
When we checked in, they put us in a room that had someone in it already. The second time they put us in a room that a door lock was broken and it led us to the room next-door. The third room they put us in do not have heat, and this was during the Atlanta snowstorm, requested king size bed, and never got that room. Out of three staff was terrible. We requested a refund we left. We did not stay there because we had no heat and Expedia is telling us that we will be refunded in full.
Comment from Hotel Management
16 Jan 2025 by Sophia CSR, Hotel Management
Dear Guest,We deeply regret the multiple issues you encountered during your stay, from room assignments to maintenance concerns, especially during such challenging weather. This falls far short of the experience we strive to provide. Your feedback is being taken seriously, and we’ll address these concerns with our team to ensure improvements Notably,if you have booked through a third-party website the hotel does not charge anything to the guests, and this matter will need to be taken up with the particular third party used to make a reservation. We hope that you will understand this and you will consider us for your next business trip.
by A verified traveler
Posted 12 Jan 2025
Comment from Hotel Management
13 Jan 2025 by Sophia CSR, Hotel Management
Hi Robert,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 11 Jan 2025
Not that clean and the are is kinda shady ! The staff isn’t available most of the time and takes a while to get helped out !
Comment from Hotel Management
12 Jan 2025 by Sophia CSR, Hotel Management
Dear Guest,We regret for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 6 Jan 2025
No microwave in room.
Water wasnt very hot.
Comment from Hotel Management
7 Jan 2025 by Sophia CSR, Hotel Management
Dear Guest,We regret your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
by A verified traveler
Posted 4 Jan 2025
The room stalled like smoke and it was very dirty.
Comment from Hotel Management
4 Jan 2025 by Sophia CSR, Hotel Management
Dear Guest,We are very sorry to hear about the inconvenience caused by these issues, and we did not meet your expectations. Please note that your concerns have been passed on to our housekeeping team for improvement and will hope you give us another chance to improve our services. Our team is looking forward to hosting you again soon!
by A verified traveler
Posted 3 Jan 2025
We did not enjoy our stay at this hotel at all. Don’t get me wrong, the staff was nice and friendly but the hotel itself is so old and smelling of smoke. We were given a smoke free room but it smelt like smoke. We are non smokers. The bathroom, room all were not in good shape. We spent most of our days outside and only slept at the hotel just because we don’t want to spend time at the hotel.
Comment from Hotel Management
4 Jan 2025 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback. We’re glad to hear that our staff made a positive impression, but we regret the condition of the room and the unpleasant odor you encountered. We understand how important a comfortable and clean environment is, and we’ll address the issues you mentioned with our team to ensure improvements are made. Your comments are invaluable, and we hope you’ll consider giving us another chance in the future to provide a better experience.
by A verified traveler
Posted 30 Dec 2024
Comment from Hotel Management
20 Jan 2025 by Sophia CSR, Hotel Management
Hi Elio,Guest satisfaction is our number one objective, we really appreciate your wonderful rating. Our Team hopes to have the chance to serve you again on your next visit.
