Ratings based on 719 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Dec 2024
The first room we got the tub and bathroom sink would not drain properly. They moved us across the hall. The noise from 3 big air conditioners kept us up all night.
Comment from Hotel Management
28 Dec 2024 by Homewood Suites by Hilton Atlanta NW/Kenne, Hotel Management
Dear Donald, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.
by A verified traveler
Posted 3 Dec 2024
Pros:
EV charging
Free breakfast
Reasonably priced
Cons:
Although there's EV charging, non EV cars park there and there is no regulation
The breakfast is the exact same offering and we were there for a week; some food was severely overcooked and inedible
It's reasonably priced because the rooms are terrible. They are old, peeling paint and stained; beds are uncomfortable, you can feel springs or other hard things sticking through. The pillows are either too soft or too hard. The floors are super thin so if you're on a bottom floor, you hear everything above you like stomping elephants. If you're on the top floor, you have to tiptoe everywhere. The shower had little water pressure.
The nighttime desk staff is not helpful. After quiet hours, I needed to let them know that the people above us were running back and forth to see if she could help. The first few times, there was no one there and no one came after I waited. Finally, she saw me walking toward the desk as she was walking away. She continued what she was doing then came back out to talk to me. I told her about the noise and she preceded to call the room occupants while I stood there and made it sound like I was a kid tattling to a teacher. It was uncomfortable and unprofessional. This happened AFTER the same thing happened to my husband the night before.
Cassaundra, the front desk daytime rep, was amazing. She is the only positive thing about this hotel; She exemplifies customer service. She deserves a promotion.
Comment from Hotel Management
3 Dec 2024 by Thanks, Homewood Suites by Hilton Atlanta NW/Kenne, Hotel Management
Dear Ashley, thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with your stay and staff interaction. We will take your comments under consideration as we continually work to improve our guest experience.
by A verified traveler
Posted 29 Nov 2024
Overall, great experience for my family. Initial hiccup upon arrival during our check-in, but the room was pleasant for our family.
Comment from Hotel Management
29 Nov 2024 by -Homewood Suites by Hilton Atlanta NW/Kennesaw-Tow, Hotel Management
We wanted to say thanks for your recent stay here at our hotel! We hope you felt at home. We can’t wait to welcome you home again soon!
by A verified traveler
Posted 29 Nov 2024
This hotel is very nice and clean. It’s in a good neighborhood for Atlanta . But a fire did break out and staff gave no directions. No one knew what to do. Then the staff were cussing each other . Everyone was standing in the smoked up hallways
Comment from Hotel Management
29 Nov 2024 by Homewood Suites by Hilton Atlanta NW/Kennesaw-Town, Hotel Management
Dear Guest, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience. Thanks,
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
16 Nov 2024 by -Homewood Suites by Hilton Atlanta NW/Kennesaw-Tow, Hotel Management
We wanted to say thanks for your recent stay here at our hotel! We hope you felt at home. We can’t wait to welcome you home again soon!
by A verified traveler
Posted 26 Oct 2024
Friendly staff, had a great stay
Comment from Hotel Management
29 Oct 2024 by Homewood Suites by Hilton Atlanta NW/Kennesaw-Tow, Hotel Management
Dear Cathlyne, we wanted to say thanks for your recent stay here at our hotel! We hope you felt at home. We can’t wait to welcome you home again soon!
by A verified traveler
Posted 10 Sep 2024
We have been visiting this area several times a year for the past 3 years. First time at this hotel and wish we had discovered it sooner. Great value and very cozy apartment like accommodation We are very pleased with our new discovery.
Comment from Hotel Management
17 Sep 2024 by Homewood Suites by Hilton Atlanta NW/Kennesaw-Town, Hotel Management
Dear Carol: We wanted to say thanks for your recent stay here at our hotel! We hope you felt at home. We can’t wait to welcome you home again soon!
by A verified traveler
Posted 6 Sep 2024
The overall atmosphere. Quiet, peaceful, clean!
Comment from Hotel Management
6 Sep 2024 by Homewood Suites by Hilton Atlanta NW/Kennesaw-Tow, Hotel Management
Dear Cynthia: We wanted to say thanks for your recent stay here at our hotel! We hope you felt at home. We can’t wait to welcome you home again soon!
by A verified traveler
Posted 26 Aug 2024 on Hotels
Comment from Hotel Management
6 Sep 2024 by Homewood Suites by Hilton Atlanta NW/Kennesaw-Tow, Hotel Management
Dear William: We wanted to say thanks for your recent stay here at our hotel! We hope you felt at home. We can’t wait to welcome you home again soon!
by A verified traveler
Posted 20 Aug 2024
The staff were kind & pleasant
The room needed several areas of repair. Numerous broken fixtures
Comment from Hotel Management
21 Aug 2024 by Homewood Suites by Hilton Atlanta NW/Kennesaw-Town, Hotel Management
Dear Penelope, thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will take your comments under consideration as we continually work to improve our guest experience.
