Ratings based on 326 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Front service personnel (Courtney) was very rude.
by A verified traveler
Posted 12 Nov 2024
I didn't like there was a $30 fee for parking in a very tight parking deck that was barely even used. Other than that it was good.
Comment from Hotel Management
13 Nov 2024 by Anthony , Hotel Management
Thank you for your feedback. We hope to see you again soon.
by A verified traveler from Pooler
Posted 10 Nov 2024
Good location for this property walkable too many things around
Comment from Hotel Management
11 Nov 2024 by Anthony , Hotel Management
I am glad that you were able to enjoy the hotel and location. Midtown is great :) Hope to see you again soon.
by A verified traveler
Posted 5 Nov 2024
parking was horrible!! the parking garage is so small and somewhat dangerous to park in or drive through. the gate to get into the garage continuously wouldn’t work, and are room ISNT SOUND PROOF. i could hear everything coming from outside. even from the 6th floor. Overall i probably wouldn’t stay here again, but it was fine for what we needed. also PARKING $30 a night is ridiculous considering you aren’t even promised parking.
Comment from Hotel Management
5 Nov 2024 by Anthony , Hotel Management
Thank you for your feedback. You will only pay for parking if you park on property. There are a few alternative parking options in a one block radius when the parking garage is at capacity. Hopefully you'll give us another chance.
by A verified traveler from Plano
Posted 4 Nov 2024
All great!
Comment from Hotel Management
5 Nov 2024 by Anthony , Hotel Management
Thank you for your feedback Carl!
by A verified traveler
Posted 3 Nov 2024
Check-in was quick. Fromt desk rep was very friendly & gave all important info
Comment from Hotel Management
3 Nov 2024 by Anthony , Hotel Management
Thank you for staying with us!
by A verified traveler from Pittsburgh
Posted 2 Nov 2024
I really wanted to like this hotel but found it hard to. There is only one elevator that works and no service elevator. So in the morning when the cleaning staff shows up be prepared to wait 5 minutes to get the only elevator that works. The TV in my room stopped working after two days and I asked the front desk to fix it and they said they did (while I was still in the lobby). They said it was a computer problem. When I arrived back later that evening it was still broken and of course the maitenance person was gone for the day. So I asked for a new room and the rather surely front desk clerk made me bring everything down to the lobby before she would give me a new room key. Ridiculous. The other functional issue is the heating/cooling system blows hot or cold air on you as you sit on the couch or are in bed. No diverters are in the room so the blowing air is really obnoxious.
Comment from Hotel Management
3 Nov 2024 by Anthony , Hotel Management
Thank you for your feedback, we definitely understand how frustrating it is with one elevator and has been at the top of our list for repairs. It should be completed in the next week. Our apologies for the issues that you had with your room I will address these with our team. We hope that you give us another chance in the future to make it right.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
3 Nov 2024 by Anthony , Hotel Management
Thank you for your rating.
by A verified traveler from Minneapolis
Posted 14 Oct 2024
Good location .
Comment from Hotel Management
3 Nov 2024 by Anthony , Hotel Management
Thank you for your feedback. Hope to see you again soon!
by A verified traveler
Posted 29 Sep 2024
Comment from Hotel Management
4 Oct 2024 by General Manager, Hotel Management
Thank you for your review Robert.I would love to hear more about your stay with us.Thank you again for staying.
