Ratings based on 988 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Upfront this hotel looks nice enough, however once you’re there for more than 10 minutes you notice how lacking it really is.
For instance, we got a room with a pullout sofa for the kiddos. No sheets were provided, of course they provided us with sheets when we asked for them (but, the sheets were way too big for the mattress in the sofa). When bringing us the sheets, they did not bring us pillows. I asked for pillows, and they brought me one.
We stayed here for 3 nights, and I got one hot shower the entire time we were there. My kids, fiancé and I all took luke warm/cold showers numerous times. We were provided with 2 towels (for 4 people) and when the housekeeper restocked our towels, she took all hand towels and wash cloths but did not replace any of them.
Overall, I would not recommend.
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Kara,We regret to hear that your family's experience did not align with your expectations, and we sincerely apologize for any inconveniences encountered during your stay. Please be assured that our housekeeping department is dedicated to ensuring your comfort, and we provide linens and pillows for the sofa bed upon request, as well as any extra towels you may require. Your feedback is invaluable, and we have shared your comments with our housekeeping team to facilitate improvements in our guest experience.Thank you for your understanding, and we hope to have the pleasure of welcoming you back in the future.
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Management, Hotel Management
Koami,We truly appreciate your business and value your feedback. We look forward to welcoming you back soon!
by A verified traveler
Posted 14 Nov 2024
Staff was polite and property was overall good.
Comment from Hotel Management
14 Nov 2024 by Hotel Management, Hotel Management
Rhett,Thanks for sharing your feedback. We are grateful for your business and look forward to another future stay.
by A verified traveler
Posted 9 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Hotel Management, Hotel Management
Jose,Thanks for taking the opportunity to share your experience. We look forward to seeing you again.
by A verified traveler
Posted 8 Nov 2024
it would be a travesty if I don’t get my security deposit back since you all already decided to kick me while I was down thank you for your time and your lack of consideration and putting me out because my daughter wanted to commit suicide in your hotel. I should’ve called your front desk and asked you all what to do since me caring and doing what I thought was right was not good or convenient for you all and caused me to get put out. I know if I don’t get my security deposit back I will have to pursue legal action
Comment from Hotel Management
9 Nov 2024 by Hotel Management, Hotel Management
Marla,Thank you for reaching out to us. We truly empathize with the difficult circumstances you and your family are facing, and we’re deeply sorry to hear about your daughter's situation. Our hearts go out to you during this challenging time.We understand how distressing this must be, and while our words may not alleviate your concerns, please know that you are in our thoughts and prayers.Regarding your deposit, it was released after you checked out of the hotel. Depending on your banking institution, please allow up to 10 business days for it to reflect back in your account. We're here to help if you have any further questions.
by A verified traveler
Posted 8 Nov 2024
The place was conveniently located. I will give you that it was a beautiful luxurious and a comfortable inconvenience day. enjoyed the room, but the staff was very nonchalant, inconsiderate, and not considerate at all due to my oldest daughter who came to me looking for help and having a breakdown and the Crisis Line having to be called in the police coming with them the staff felt that it would be appropriate to not allow us to continue to stay in the hotel and the fact that they were scared to verify how many service animals were present in the room when they saw us checking in with two and I know you all have cameras so it could’ve been easily verified by you all rolling back the cameras to see when we checked in who all was present and how many animals there were I have 17 different health issues and two disabled children that reside with me and a service animal I also am a victim of the hurricane and have been displaced since September and I have seen the most horrible treatment since I have been displaced people are not courteous. They’re disrespectful. They don’t care about you or your situation. They just smile in your face to make you feel like they are showing care and compassion but yet when it comes time to show it, they smack you in your face with disrespect and lack of care and concern. In 2011 I decided to change my life and become an ordain minister and try to do right and get closer to God and I did not see any God in your staff. Your staff lacks compassion.
Comment from Hotel Management
9 Nov 2024 by Hotel Management, Hotel Management
Marla,We want to express our deepest compassion for the difficult circumstances you and your family are currently facing. We are truly saddened to learn about your daughter's situation, and our hearts go out to you during this exceptionally challenging time.The safety and well-being of all our guests are our utmost priorities. This incident was indeed unique and involved local law enforcement. Throughout your stay, our dedicated team has done their best to accommodate you and your family, to the best of their abilities.We wish you and your family strength and comfort during this time.
by A verified traveler
Posted 6 Nov 2024
Cleaning is a most.
Comment from Hotel Management
8 Nov 2024 by Hotel Management, Hotel Management
Edgar,We appreciate your business and thank you for your feedback. Your comments will be shared with our team for improvements to enhance our service.
by A verified traveler
Posted 3 Nov 2024
The original room that was given to me the bed was not made up. I was given a second room but no hot water. The 3rd room seems like there is a problem with the control for the ac/heat. When you seitch to heat it sometimes didn't come on. Overall not satisfied 😕
Comment from Hotel Management
4 Nov 2024 by Hotel Management, Hotel Management
Monica,Thank you for sharing your feedback regarding your stay. We appreciate your insights, as they help us identify areas for improvement. We recognize that there were opportunities for our team to enhance your experience, and we will use this feedback to guide our discussion on how we can better serve our guests in the future.
by A verified traveler
Posted 26 Oct 2024
Staff were friendly and enthusiastic, addressed every issue promptly. Convenient 24 hour shuttle to ATL. Picked property because it was close to airport and freeway, so lots of noise outside - but inside was just fine. Very satisfied.
Comment from Hotel Management
29 Oct 2024 by Hotel Management, Hotel Management
Christopher,Thanks for selecting our location as your destination. We are delighted to know that your stay was satisfactory. We hope to see you for a future visit.
