Ratings based on 985 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 24 Nov 2024
Reservation says suite… 2 beds and a sofa bed…. Upon checking in I double checked that the room type is a suite with enough beds and sofa bed for 5 people to sleep. Upon entering room, only 2 full size beds! NO SOFA BED!!! To top it off, it is a handicap accessible room with NO TUB! Small children and only a wheel chair accessible shower! Front desk person was very nice, but said she couldn’t do anything about situation except give me blankets to make a pallet on the floor. I want a refund or at least a partial refund! Told I would have to speak with manager in the morning! Oh! Believe me! I will speak with manager!! Room is on first floor with parking lot right outside of the window!!! Noisy! Soccer team checked in and NOISE!!! Another room called and requested towels and wash cloths at 10pm! Said they dialed/pushed button on phone for front desk!!!! I unplugged the phone then! I should not have to pay for a suite and not have the room reserved. I am put in a handicapped accessible room, NOT a Suite! Very very disappointed in Holiday Inn I sure hope manager sees the problem in this! I don’t know if I will ever stay here again!!! This hotel is OLD and needs renovation to continue being a Holidsy Inn in my opinion! Not sure if floor was vacuumed… trash under bed and!
by A verified traveler
Posted 21 Nov 2024
It was clean, and quiet, and the staff was lovely
by A verified traveler from STONE MOUNTAIN
Posted 20 Nov 2024
by A verified traveler from key Biscayne
Posted 10 Nov 2024
by A verified traveler
Posted 3 Nov 2024
by A verified traveler
Posted 2 Nov 2024
I was nervous about staying here after reading some of the reviews. When i arrived, it was clean and well lit. My room was clean but there wasn't much lighting except the light from the parking lot. The parking lot was full and cramped. I didn't really feel safe.
by A verified traveler
Posted 1 Nov 2024
by A verified traveler
Posted 31 Oct 2024
Facilities were clean.
by A verified traveler
Posted 13 Oct 2024
Nice place, clean and above all the lady who serves breakfast was very kind and nice. The only thing I don't recommend is the sofa beds, I couldn't use them because they were in such bad condition.
