Ratings based on 788 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Nov 2024
Customer service representative were excellent
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Jenice Alexander, Hotel Management
Dear Jarrod, thank you for taking the time to share your experience with us. We’re sorry to hear that your stay did not meet your expectations. Your feedback is important, and we take it seriously. We hope to have the chance to welcome you back and provide a much better experience.
by A verified traveler
Posted 17 Nov 2024
No hot water in the room. Unacceptable
Comment from Hotel Management
21 Nov 2024 by Jenice Alexander, Hotel Management
Dear Vera, thank you for taking the time to share your experience with us. We’re sorry to hear that your stay did not meet your expectations. Your feedback is important, and we take it seriously. We hope to have the chance to welcome you back and provide a much better experience.
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Jenice Alexander, Hotel Management
Dear Baishun, thank you so much for your fantastic feedback and the perfect 5 out of 5 rating! We are thrilled to hear that you had an exceptional stay with us. Your kind words and high rating are greatly appreciated and serve as a great motivation for our team. We are delighted that our efforts to provide a memorable experience have resonated with you. If there’s anything specific that stood out during your stay or any additional feedback you’d like to share, we would love to hear it. Your insights help us continue to deliver outstanding service. Thank you once again for choosing Hilton Garden Inn. We look forward to welcoming you back in the future and providing you with another outstanding stay.
by A verified traveler
Posted 11 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Jenice Alexander, Hotel Management
Dear Hugo, Thank you so much for your fantastic feedback and the perfect 5 out of 5 rating! We are thrilled to hear that you had an exceptional stay with us. Your kind words and high rating are greatly appreciated and serve as a great motivation for our team. We are delighted that our efforts to provide a memorable experience have resonated with you. If there’s anything specific that stood out during your stay or any additional feedback you’d like to share, we would love to hear it. Your insights help us continue to deliver outstanding service. Thank you once again for choosing Hilton Garden Inn. We look forward to welcoming you back in the future and providing you with another outstanding stay.
by A verified traveler
Posted 11 Nov 2024
Nice!
Comment from Hotel Management
21 Nov 2024 by Jenice Alexander, Hotel Management
Dear Maria, Thank you so much for your fantastic feedback and the perfect 5 out of 5 rating! We are thrilled to hear that you had an exceptional stay with us. Your kind words and high rating are greatly appreciated and serve as a great motivation for our team. We are delighted that our efforts to provide a memorable experience have resonated with you. If there’s anything specific that stood out during your stay or any additional feedback you’d like to share, we would love to hear it. Your insights help us continue to deliver outstanding service. Thank you once again for choosing Hilton Garden Inn. We look forward to welcoming you back in the future and providing you with another outstanding stay.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Jenice Alexander, Hotel Management
Dear Sean, thank you for taking the time to share your feedback on your recent stay with us. We are pleased to hear that you had an overall positive experience and appreciate the 4-star rating. Your satisfaction is our priority, and we are always striving to improve. If you have any specific suggestions or details about what could have made your stay a 5-star experience, we would love to hear them. Your insights are invaluable as we continue to enhance our services and guest experience. Thank you again for choosing Hilton Garden Inn, and we hope to have the pleasure of welcoming you back in the future.
by A verified traveler
Posted 10 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Jenice Alexander, Hotel Management
Dear Jeff, thank you so much for your fantastic feedback and the perfect 5 out of 5 rating! We are thrilled to hear that you had an exceptional stay with us. Your kind words and high rating are greatly appreciated and serve as a great motivation for our team. We are delighted that our efforts to provide a memorable experience have resonated with you. If there’s anything specific that stood out during your stay or any additional feedback you’d like to share, we would love to hear it. Your insights help us continue to deliver outstanding service. Thank you once again for choosing Hilton Garden Inn. We look forward to welcoming you back in the future and providing you with another outstanding stay.
by A verified traveler
Posted 9 Nov 2024
I loved how i was able to use my key as an access to enter through side door to take the steps instead of going tbrough the front so late. This hotel was in short driving distance from our taekwondo tournament so it was perfect. Tha k you Hilton for thd amazing stat
Comment from Hotel Management
21 Nov 2024 by Jenice Alexander, Hotel Management
Dear Jessica, Thank you so much for your fantastic feedback and the perfect 10 out of 10 rating! We are thrilled to hear that you had an exceptional stay with us. Your kind words and high rating are greatly appreciated and serve as a great motivation for our team. We are delighted that our efforts to provide a memorable experience have resonated with you. If there’s anything specific that stood out during your stay or any additional feedback you’d like to share, we would love to hear it. Your insights help us continue to deliver outstanding service. Thank you once again for choosing Hilton Garden Inn. We look forward to welcoming you back in the future and providing you with another outstanding stay.
by A verified traveler
Posted 6 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Jenice Alexander, Hotel Management
Dear Belinda, Thank you for taking the time to share your feedback on your recent stay with us. We are pleased to hear that you had an overall positive experience and appreciate the 4-star rating. Your satisfaction is our priority, and we are always striving to improve. If you have any specific suggestions or details about what could have made your stay a 5-star experience, we would love to hear them. Your insights are invaluable as we continue to enhance our services and guest experience. Thank you again for choosing Hilton Garden Inn, and we hope to have the pleasure of welcoming you back in the future.
