Ratings based on 884 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Woodside
Posted 6 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Check in issues on the hotel's part, which left me at a huge disadvantage & inconvenience
Comment from Hotel Management
5 Nov 2024 by Hotel Management, Hotel Management
Dear DaVida,We’re very sorry for the challenges you faced during check-in. Situations like this can be truly inconvenient, and we regret any disruption this caused to your plans. We’ll work with our team to address the check-in process to prevent similar occurrences and provide a smoother arrival for our guests. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
by A verified traveler from Chickamauga
Posted 4 Nov 2024
The front desk staff were very nice and helpful. I felt like they were glad I was staying there. Very rare for a large city.
Comment from Hotel Management
5 Nov 2024 by Hotel Management, Hotel Management
Dear Harlie,Thank you for taking the time to leave such wonderful feedback about Extended Stay America. We're truly grateful for your kind words about our staff. Knowing you felt warmly welcomed and appreciated during your stay brings us joy as we aim to create a personable and inviting experience even in the midst of a bustling city. We hope to welcome you back soon for another enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 3 Nov 2024
great customer services, need kitchen updates
by A verified traveler
Posted 29 Oct 2024
Decent just needs to be updated n cheaper for what you’re getting
Comment from Hotel Management
29 Oct 2024 by Hotel Management, Hotel Management
Dear Nafeezah,We appreciate your thoughts on the need for updates and pricing. Your insights are invaluable as we strive to enhance our guest experience, and we will share them with our team. In the meantime, our housekeeping is committed to keeping our property clean and well-maintained while we take your suggestions into careful consideration for future plans. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
by A verified traveler
Posted 14 Oct 2024
Good
by A verified traveler
Posted 8 Oct 2024
The furnishings including the carpet are quite dated and need a serious revamp. The room smelt of smoke, was musty and at some point I couldn't breath due to the overwhelming smoke smell. The bathroom, towels and bed linen are clean. The curtains and railings are torn and falling off so didn't close properly. The AC kept me up as it was noisy and old.
To make up for all this, Edith and Simone and one more guy (forgot his name) make your stay worthwhile. They attend to you with a smile and are willing to go an extra mile to make your stay comfortable. Pray you don't get the grumpy guy because you will check out right at check in.
Wish they mentioned on the booking site that the breakfast is "to go" option so you book from an informed point. Overall, if the place was overhauled, it is in a good location and neighborhood.
Comment from Hotel Management
9 Oct 2024 by Hotel Management, Hotel Management
Dear Nyawira,We appreciate your kind words about our staff and convenient location. However, we are sorry for the numerous issues you encountered during your stay. We regret any frustration and discomfort this may have caused. Although our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Please rest assured that maintaining a clean, fresh, and up-to-date environment throughout our hotel is a top priority for us, and we are constantly working to improve. With regard to breakfast, we will consider your feedback and work on improving our breakfast offerings to ensure a more satisfying experience for our guests. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Thank you again for your feedback.Sincerely,Hotel Management
by A verified traveler
Posted 7 Oct 2024
by A verified traveler
Posted 28 Sep 2024
by A verified traveler
Posted 25 Sep 2024
Simone and Tod the manager was very kind helpful and courteous each time I visited this I would recommend and always visit this establishment
Comment from Hotel Management
26 Sep 2024 by Sincerely, Hotel Management, Hotel Management
Dear Amos,All of us here at Extended Stay America greatly appreciate your kind comments and excellent rating. It was delightful to know that the thoughtful service provided by our team exceeded your expectations. We could not be more delighted to read about the special attention you received from Simone and Tod. We are fortunate to have them as a team member, and it is no surprise to see the dedicated service they demonstrated to you during your stay. Thank you for the exceptional review and recommendation. We hope to have you as our guest again soon.Sincerely,Hotel Management
