Ratings based on 728 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.9 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Full of bugs the rooms are not cared for its dirty and smelly
Comment from Hotel Management
20 Nov 2024 by Hotel Management , Hotel Management
Dear Joey,We apologize for the disappointing experience you had during your stay. Guests should always expect a clean, comfortable, and well-maintained environment, and we regret falling short of delivering that for you. Your comments about the room conditions are deeply concerning, and we will thoroughly address this with our housekeeping and maintenance teams to ensure improvements are made. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 11 Nov 2024
Be careful, No hot water for the length of our stay (four days). Bed is uneven Fridge is very noisy Two of the four days we had only coffee for breakfast (if you can call it coffee) . Other two days there were muffins too.
Weed smell is unbelievable.
Comment from Hotel Management
12 Nov 2024 by Hotel Management , Hotel Management
Dear Hassan,We're sorry that your stay was marked by several inconveniences that impacted your comfort. The challenges you faced with the room, amenities, and overall atmosphere fall far below the experience we strive to provide, and we're addressing these areas with our team to prevent future issues. Our guests' comfort and satisfaction are our foremost concerns. We look forward to the possibility of hosting you again, giving us the chance to show you our dedication to outstanding hospitality.Sincerely,Hotel Management
by A verified traveler
Posted 8 Nov 2024
by A verified traveler
Posted 28 Oct 2024
Everyone at the desks that night was very nice & that morning I checked out. But the room was nasty.
Comment from Hotel Management
28 Oct 2024 by Hotel Management , Hotel Management
Dear Ashley,It's wonderful to know our team made a positive impression during your stay, both at night and at checkout. However, we truly regret that the room's cleanliness fell short of expectations. Cleanliness is a top priority, and we're addressing this with our housekeeping to ensure a more welcoming environment for future stays. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 20 Oct 2024
Parking is plentiful. Rooms are really nice with a whole kitchen. Bathrooms are very clean with plenty of hot water. Central heat and air. Some maintenance needs done with the door on rm 328, but overall a great stay.
Comment from Hotel Management
22 Oct 2024 by Hotel Management , Hotel Management
Dear Wesley, Thank you for your feedback! We're delighted to hear you enjoyed your stay at Extended Stay America and appreciated the room and amenities. Your mention of the maintenance issue is helpful, and we'll make sure it's addressed. We look forward to welcoming you back for another great stay.Sincerely,Hotel Management
by A verified traveler
Posted 15 Oct 2024
Did not feel safe, room was very dirty and did not stay.
Comment from Hotel Management
16 Oct 2024 by Hotel Management, Hotel Management
Dear David,Thank you for sharing your feedback with us. We're deeply sorry that your experience did not meet the standards we aim to provide. The safety and comfort of our guests are top priorities, and we regret that this was not reflected during your visit. We take your concerns very seriously and will be reviewing this matter with our team to ensure improvements are made. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
by A verified traveler
Posted 10 Oct 2024
Was dirty had bugs smelled was told we were going to get refund still waiting
Comment from Hotel Management
11 Oct 2024 by Hotel Management, Hotel Management
Dear Heather,We sincerely apologize for the unpleasant conditions you encountered. Please know that we take the cleanliness issue seriously, and we are sorry that our standards were not upheld during your visit. This will be addressed with our housekeeping to ensure our hotel meets the high standards our guests deserve. We will also address the concern regarding refund. Our team is committed to resolving this matter and improving our processes to prevent such issues in the future. Your feedback is valuable to us, and we hope to have the chance to show you that your recent experience was an exception. We extend our best wishes for your travels and look forward to the opportunity to welcome you back.Sincerely,Hotel Management
by A verified traveler
Posted 8 Oct 2024
Didn't know their was a deposit before checking in
Comment from Hotel Management
9 Oct 2024 by Hotel Management, Hotel Management
Dear Tykedra,We apologize for any inconvenience caused by the unexpected deposit charge. The deposit charge is a temporary hold placed to cover potential expenses or damages during your stay. Please note that this deposit is fully refundable upon checkout, provided there are no outstanding charges or damages. This policy, which is outlined on our website, is designed to ensure a smooth and secure experience for all our guests. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences.Sincerely,Hotel Management
by A verified traveler
Posted 24 Sep 2024
by A verified traveler
Posted 20 Sep 2024
Not for travelers at all!
Comment from Hotel Management
21 Sep 2024 by Hotel Management, Hotel Management
Dear Tonisha, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
