Ratings based on 979 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Sep 2024
by A verified traveler
Posted 6 Sep 2024
by A verified traveler
Posted 28 Aug 2024
by A verified traveler
Posted 6 Aug 2024
Refund
Comment from Hotel Management
12 Aug 2024 by Hotel Management, Hotel Management
Dear Michael, Thank you for your feedback. We apologize for any inconvenience you have experienced regarding the refund process. To assist you effectively, please reach out to us directly at the hotel with your reservation details. We are committed to resolving this issue promptly and ensuring your satisfaction. Your patience is appreciated, and we look forward to addressing your concerns.Sincerely,Hotel Management
by A verified traveler
Posted 29 Jul 2024
No house keeping. Pools not open. No breakfast
Comment from Hotel Management
31 Jul 2024 by Hotel Management, Hotel Management
Dear Chasity, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. Allow us to review your case with the team and determine what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
by A verified traveler
Posted 25 Jul 2024
by A verified traveler
Posted 25 Jul 2024
The staff Wes friendly and helpful. The room was clean and spacious. It's an older facility and could use some upgrades but we do not care about those things. We felt safe, enjoyed the location to Trust Park and was able to walk there without having to find alternative parking. The people above us were noisy each night until about 1am. That's my only complaint.
by A verified traveler
Posted 25 Jul 2024
Staff was helpful and friendly. . The property is decent enough and we didn't have any issues except the people above us were noisy until about 1am each night. Overall I'd stay here again.
Comment from Hotel Management
26 Jul 2024 by Hotel Management, Hotel Management
Dear Chuck, Thank you for selecting Extended Stay America. Our aim is to meet and exceed our guests' expectations, and we are happy this happened with you. Your compliments for our friendly and helpful team are real rewards for the work done. However, we are sorry for the noise disturbance which impacted your sleep. We look forward to hosting you again on your next visit to our area.Sincerely,Hotel Management
by A verified traveler
Posted 21 Jul 2024
Filthy rooms
Comment from Hotel Management
22 Jul 2024 by Hotel Management, Hotel Management
Dear Jessica, Thank you for choosing us. It isn't enjoyable to know that we did not meet your expectations, and we wish we had an opportunity to make this right for you while you were here. Our housekeeping team works hard to keep the area clean and up to date, so we regret the condition was not as per your expectations. Our front desk team is always there to help you with anything. Allow us to find out what went wrong and how we can better this situation as we move ahead. We value your feedback and hope you will allow us to host you again to provide you with the hospitality you deserve. Sincerely,Hotel Management
by A verified traveler
Posted 20 Jul 2024
