Ratings based on 997 Verified Reviews
3.2 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
Staff was polite, but rooms clearly run-down. They tried to put band-aids on a garden hose. Shower rod was broken & got towels wet as shower was on. Hair dryer seemed it might spark a fire. There was no breakfast at all when I specifically selected a hotel with a breakfast. No ice machine at all. As a family of 9 traveling south this hotel did little more than provide beds for us to sleep.
Comment from Hotel Management
30 Dec 2024 by Hotel Management, Hotel Management
Dear shannon, We genuinely regret missing some opportunities to create the comfortable stay you and your family anticipated and deserved. Our goal is always to provide a satisfactory experience; therefore, we hope you will accept our apologies for this frustrating inconvenience. We will address this appropriately, and we very much appreciate you bringing this to our attention. We hope you will visit again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 10 Dec 2024
Perfect
Comment from Hotel Management
17 Dec 2024 by Hotel Management, Hotel Management
Dear Miguel, Thank you for choosing Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We appreciate you taking time out of your day to recognize our efforts. It was a pleasure hosting your visit, and we look forward to seeing you again soon.Sincerely,Hotel Management
by A verified traveler
Posted 2 Dec 2024
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by A verified traveler
Posted 30 Nov 2024
by A verified traveler
Posted 11 Nov 2024
The room was smelling terrible and the room was dirty
Comment from Hotel Management
12 Nov 2024 by Hotel Management , Hotel Management
Dear Adrian,We sincerely apologize for the unpleasant conditions you experienced. A clean and fresh environment is essential for a comfortable stay, and it's disappointing that this was not the case during your visit. We'll be reviewing our housekeeping practices closely to ensure our rooms consistently meet the high standards our guests deserve. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
by A verified traveler
Posted 18 Oct 2024 on Hotels
by A verified traveler
Posted 12 Oct 2024 on Hotels
by A verified traveler
Posted 9 Oct 2024 on Hotels
I definitely wouldn’t stay here again. The pictures are very deceiving. As soon as you walk in halls it smells. The room smelled and looked and felt very dirty and run down. Everything is very outdated and damaged.
Comment from Hotel Management
11 Oct 2024 by Hotel Management, Hotel Management
Dear Guest,We are sorry your stay did not meet your expectations. It’s disappointing to learn that the cleanliness and condition of the property fell short, and we understand how this can affect your overall experience. We take your concerns seriously and will address the issues you mentioned regarding maintenance and cleanliness with our team to ensure our property meets the high standards our guests deserve. We are committed to continually improving and upgrading our facilities to provide an exceptional experience for our valued guests. Sincerely,Hotel Management
by A verified traveler
Posted 9 Oct 2024
Smelled bad. Room gross. Employees rude. Waited in lobby for 1.5 hours and still didn’t have a room for us.
Comment from Hotel Management
9 Oct 2024 by Hotel Management, Hotel Management
Dear Zackary,We sincerely apologize for the disappointing experience during your recent visit and regret falling short of your expectations. We understand how frustrating this must have been for you. Please know that we take your feedback seriously, and this will be addressed with our team to prevent similar incidents in the future. Additionally, we also take the cleanliness issue seriously, and we are sorry that our standards were not upheld during your visit. This will be addressed with our housekeeping and ensure our hotel meets the high standards our guests deserve. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
by A verified traveler
Posted 8 Oct 2024
Room pull out broken trash under beds previous stay stained sheets and I was robbed by staff and they deny it
Comment from Hotel Management
10 Oct 2024 by Hotel Management, Hotel Management
Dear Cynthia,Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
