Ratings based on 994 Verified Reviews
3.3 Room cleanliness
3.4 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Nov 2024
by A verified traveler
Posted 4 Nov 2024
Had to give my driver license to get a luggage buggy never heard of that in my life. The $100 deposit is ridiculous! Would not let reference this place
Comment from Hotel Management
5 Nov 2024 by Hotel Management, Hotel Management
Dear Karolyn,Thank you for sharing your concerns. We understand that requesting identification for using amenities like the luggage cart may have felt unexpected, as well as the added deposit. These measures help us provide a secure and well-maintained experience for all our guests, though we recognize they may not align with guest expectations. Your feedback is valuable, and we’ll share it with our team. We would like the opportunity to serve you better in the future and hope you will consider a return visit.Sincerely,Hotel Management
by A verified traveler
Posted 3 Nov 2024
Not sure who designed the rooms but it was horrible. The headboard area faces the door, night stand at the foot of the bed and tv to the side. Weird layout. Sheets in pullout couch were nasty.
Comment from Hotel Management
4 Nov 2024 by Hotel Management, Hotel Management
Dear Carlos,We’re sorry that the room arrangement didn’t offer the comfort you were hoping for. We strive to create a space that feels inviting, and we regret falling short of your expectations. Additionally, we apologize for any oversight with the pullout couch linens, as every detail in our rooms should reflect high standards. We will share your feedback with our team to ensure improvements are made. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 30 Oct 2024
by A verified traveler
Posted 24 Oct 2024
I really love extended Stay America it was quiet and clean.
by A verified traveler
Posted 20 Oct 2024
TV not working,bed bad condition the room smells bad
Comment from Hotel Management
20 Oct 2024 by Hotel Management, Hotel Management
Dear Jhonny,We sincerely apologize for the issues you encountered during your stay, including the non-functional television, the condition of the bed, and the unpleasant situations in your room. These concerns are certainly not reflective of the quality we aim to provide. Your feedback is invaluable, and we will address these matters with our teams to ensure improvements are made. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 16 Oct 2024
How helpful, polite and accommodating the Staff was with the guests.
by A verified traveler
Posted 16 Oct 2024
I love how accommodating, helpful and polite the Staffis with the guests.
Comment from Hotel Management
16 Oct 2024 by Hotel Management, Hotel Management
Dear Tammy,Thank you for choosing Extended Stay America and for your fantastic review. We're thrilled that our team made such a positive impression during your stay. We strive to ensure that our guests feel welcomed and well cared for. Your recognition means the world to us, and it motivates us to continue delivering outstanding hospitality. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 14 Oct 2024
Room has bad smell, pillowcase has blood stain on it, pet hairs on the floor
Comment from Hotel Management
15 Oct 2024 by Hotel Management, Hotel Management
Dear Orlean,We sincerely apologize for the unpleasant conditions you encountered during your stay. The issues you mentioned are concerning, and these certainly are not standards we strive to maintain. We take your feedback seriously, and we will address your concerns with our housekeeping team to ensure our property meets the highest standards our guests deserve. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
by A verified traveler
Posted 12 Oct 2024
