Ratings based on 556 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hampton
Posted 10 Nov 2024
Property manager is a liar and has a bad attitude. I wonder why the staff has no manners and treat guest the way they do. Don’t waste your money booking staying here. Once you walk into the lobby you smell marijuana. It is the Dumps ran by the Dumps. My opinion
Comment from Hotel Management
10 Nov 2024 by Hotel Management, Hotel Management
Dear Matthew, Thank you for your review and for staying at our hotel. We certainly apologize that our service did not meet your expectations and regret your disappointment. Our top priority includes a clean and fresh environment of our surroundings. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We welcome the opportunity to regain your trust the next time you are in the area!Sincerely,Hotel Management
by A verified traveler
Posted 28 Oct 2024
Manager was very nice and helpful after Expedia over booked them.
by A verified traveler
Posted 16 Oct 2024
I liked the fact that the Staff at this hotel was pleasant, helpful, hospitable, and welcoming. I'd recommend this hotel to anyone.
Comment from Hotel Management
16 Oct 2024 by Hotel Management, Hotel Management
Dear Fredrick,Thank you for the terrific review of Extended Stay America. We're thrilled that you enjoyed your time here and that our team made your stay pleasant and welcoming. It's always rewarding to know that the hospitality and service we strive to provide left such a positive impression. Thank you again for your kind words and recommendation. We look forward to your next visit.Sincerely,Hotel Management
by A verified traveler
Posted 12 Oct 2024
Nice place.
Comment from Hotel Management
13 Oct 2024 by Hotel Management, Hotel Management
Dear James, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management
by A verified traveler
Posted 12 Oct 2024
Good
by A verified traveler
Posted 26 Sep 2024
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 7 Sep 2024
by A verified traveler
Posted 6 Sep 2024
by A verified traveler
Posted 4 Sep 2024
Receptionist was very friendly. She was doing laundry and waiting on the desk at the same time. A police car with flashing lights was parked outside hotel all night. Property inside and out were extremely filthy dirty. Carpet was dirty and worn. Bathtub was dirty and stopper from sink was laying on counter with dirt and hair in it. It gagged me. Bedding looked clean and that is the only reason I stayed as I was exhausted. I would not recommend this hotel to anyone
Comment from Hotel Management
5 Sep 2024 by Hotel Management, Hotel Management
Dear Sheila, Thank you for sharing your experience. We sincerely apologize for the cleanliness and condition of your room, which are causing you discomfort. This is far from the standard we strive to maintain, and we are deeply concerned about the issues you described. We will review your concerns with our housekeeping team to ensure such problems are addressed and guests do not have similar concerns as we move ahead. Considering our friendly team and clean bedding, please return and we hope to deliver better memories and make improvements on your return trip.Sincerely,Hotel Management
