Ratings based on 864 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
by A verified traveler
Posted 2 Dec 2024
by A verified traveler from Newark
Posted 1 Dec 2024
Housekeeping was awful. Shampoo and conditioner was empty, never refilled. Only a two bath towels. By night four they only gave us a total four hand towels and our one dirty bath towel. No wash cloths, bath mat, or additional bath towels. Desk said they were having a problem. Asked to speak to a manager. They said there was no one available, but that they were hiring a new general manager. Asked for four days to get the safe working. Each day they said it "was on the list", but it was never fixed. No ironing board to use with their iron, one was delivered on day 3. They said a manager would contact us, but no one did. Each time we went into the parking deck there seemed to be someone smoking something in a dark corner. Employees perhaps? The room was in need of a good cleaning and touchup repairs. I have stayed at Embassy Suites before, including this one, where the facility was clean and well managed. This has become a location of a lesser quality than deserving the Hilton brand.
by A verified traveler
Posted 30 Nov 2024
Our experience was disappointing. The guests above us were very loud, and despite notifying the front desk, no action was taken to address the issue. Additionally, the bathroom sink was not properly cleaned, as there was still hair left behind. To make matters worse, the hotel frequently ran out of washcloths and towels, which was inconvenient. Overall, it fell short of expectations.
by A verified traveler
Posted 27 Nov 2024
Terrible front desk staff. Everything’s overpriced
by A verified traveler
Posted 27 Nov 2024
I enjoyed my stay.
by A verified traveler
Posted 27 Nov 2024
The area was really nice. Our room was delayed a hour upon checkin and it was very outdated.
Comment from Hotel Management
27 Nov 2024 by Hotel Management, Hotel Management
Thank you for taking the time to share your thoughts with us, Antonio. We are very sorry to hear that we were unable to exceed your expectations during your recent stay. We truly appreciate your feedback as we are always looking for opportunities to further improve our overall guest experience. Thank you again for writing a review and we hope to have another chance to welcome you back in the future for a more enjoyable stay.
by A verified traveler
Posted 25 Nov 2024
I enjoyed my stay here
Comment from Hotel Management
27 Nov 2024 by Hotel Management, Hotel Management
Thank you for your feedback, Ameyaw. See you again soon!
by A verified traveler
Posted 25 Nov 2024
I really enjoyed my stay here . I did it twice in a week. Location is great
Comment from Hotel Management
27 Nov 2024 by Hotel Management, Hotel Management
Thank you for posting feedback about your recent stay, Ameyaw. We are pleased to hear that you appreciated the convenience of our location and that you overall stay was stress-free! see you again soon!
by A verified traveler
Posted 24 Nov 2024
Tv, lamp nor phone worked. The internet service went out and there was no tech on duty at the time. The bathroom sliding door was impossible. I had to brace myself on the wall just to pull the door open and closed and use all my strength. The handle on the bathroom door was broke off, probably from it being so bad off track. The toilet handle was cracked. If not careful it could pinch your fingers. Not worth the $205 1 day stay.
Comment from Hotel Management
27 Nov 2024 by Hotel Management, Hotel Management
Thank you for sharing your experience about your most recent stay at out hotel, Calvin W. First and foremost, please accept our sincerest apologies for the unsatisfactory experience you had during your time with us. We are saddened to hear that we fell short in multiple areas throughout your visit and that your experience did not meet your expectations. Your feedback is very important to us and I can assure you that we will have our engineering leadership team look into the maintenance items you noted in your review immediately. I never like hearing that our guests won’t be back and I hope you will give us another opportunity to gain your trust and show you the outstanding service we normally provide.
