Ratings based on 768 Verified Reviews
2.2 Room cleanliness
2.7 Service & staff
2.4 Room comfort
1.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
The rooms need to be renovated
Comment from Hotel Management
29 Dec 2024 by Manager, Hotel Management
Hello Kristina,We appreciate your feedback and will share your comments with our management team for their review and consideration. Your comfort is important to us, and we are continuously looking for ways to enhance our guests' experiences. We hope to welcome you back in the future to show you the improvements we've made.
by A verified traveler
Posted 27 Dec 2024
My room is filled with roaches
Comment from Hotel Management
29 Dec 2024 by Manager, Hotel Management
Hello Erica,We apologize for any inconvenience you experienced during your stay. We take all feedback seriously and have notified our pest control team to address the issue promptly. Cleanliness and guest comfort are our top priorities. Your concerns will be shared with the appropriate departments for further improvement.
by A verified traveler
Posted 3 Dec 2024
Dirty, bugs, water leaking fridge
Comment from Hotel Management
5 Dec 2024 by Manager, Hotel Management
Hello Will, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler from Jonesboro
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Robin,We're sorry to hear about your experience. Please don't hesitate to contact us to discuss any concerns you may have had during your stay. We value your feedback and would like the opportunity to address any issues.
by A verified traveler from Jonesboro
Posted 27 Nov 2024
Didn't like anything the customer service is very unprofessional and have front desk clerk with a very nasty attitude when it comes to helping or answering any questions. They will not clean your room if there for more than 1 day. Very bad experience with day time desk person.
Comment from Hotel Management
29 Nov 2024 by Manager, Hotel Management
Hello Robin, We regret to hear about your disappointment with the service received during your stay. We value all feedback and will address your concerns with the team accordingly for improvement. Guests are encouraged to speak directly with management for further assistance or clarification on hotel policies.
by A verified traveler
Posted 24 Nov 2024
Bathroom was not clean. TV don’t work. Door has a complete hole at the button so we pretty much froze. Scared to sleep under the covers because it was dingy as the bathroom towels. Breakfast was a joke.
Comment from Hotel Management
27 Nov 2024 by Manager, Hotel Management
Hello Sheila, We appreciate your feedback and apologize for the inconveniences you experienced. We encourage guests to reach out to our management team directly to address any concerns during their stay so they can ensure a more comfortable experience in the future.
by A verified traveler
Posted 17 Nov 2024
The building was very run down. It definitely was an older building that needed major improvements. The bed was very uncomfortable and the pillows were horrible. The tvs barely work as I had to get a new one for my room. The workers were the only saving grace of this building. They were lovely. The company needs to take the time to refurbish this building or replace it.
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Thomas, We appreciate your feedback regarding our hotel. Our team works hard to provide excellent service. We have noted your comments about the building's condition and amenities for consideration. We value your input for future developments.
by A verified traveler
Posted 16 Nov 2024
The receptionist was nice and friendly. He did his best offer the best that they had. But the property it self is in a terrible shape. Poor maintenance, dirty with stains everywhere in the bath and toilets bowl. Dirty surrendering. The property is in a very deplorable state
Comment from Hotel Management
18 Nov 2024 by Manager, Hotel Management
Hello Thomas, We appreciate your kind words about our receptionist and regret to hear about your disappointment with the property's condition. Your feedback is valuable for us to address areas needing attention and we will bring this to the attention of the relevant teams for improvements to be made. Your experience does not reflect our usual standards and we apologize for any inconveniences caused.
by A verified traveler
Posted 7 Nov 2024
Great staff, helpful and courteous!
Comment from Hotel Management
9 Nov 2024 by Manager, Hotel Management
Hello John,We're glad to hear you had a positive experience with our staff during your stay. Our team works hard to provide exceptional service to all our guests. If you have any further feedback or suggestions, please don't hesitate to reach out to our management team. Your input is valuable to us.
by A verified traveler from Fogelsville
Posted 3 Nov 2024
Nays
Comment from Hotel Management
6 Nov 2024 by Manager, Hotel Management
Hello Emanuil,Your perfect rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!n.
