Ratings based on 178 Verified Reviews
1.9 Room cleanliness
2.3 Service & staff
1.9 Room comfort
1.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Manager, Hotel Management
Hello Travis,We're sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us to share any feedback you may have so we can address the issues. We value all guest input to improve our services.
by A verified traveler
Posted 28 Oct 2024
Entire property was unclean, dirty rooms had broken fixtures. Garage and trash on the stairs and walkways. A very disgusting and unpleasant experience.
Comment from Hotel Management
31 Oct 2024 by Manager, Hotel Management
Hello Mark, We appreciate your feedback and apologize for any inconvenience caused during your stay. We take cleanliness seriously and will share your comments with our team for improvement. Your concerns are important to us and have been noted for our attention.
by A verified traveler
Posted 7 Oct 2024
Where do I start: I was going to stay for 4 days and three nights. I ended up staying only one. I needed a room free of cigarette odor and the one they gave me stank even the sheets and gave me allergies when I slept. The sheets had holes and it was itchy. The place felt super unsafe. I go at noon to report that I had to go somewhere else because the conditions of the rooms are terrible. They told me that they will speak with the owner so that they can give me my money back for the other nights. It turns out that I call since I haven't received my money back and the front desk tells me that the owner decided to keep the money for the 4 days because I paid in advance, that was her response and that they will no refund me. If you can AVOID this place that will be my best recommendation.
Comment from Hotel Management
9 Oct 2024 by Manager, Hotel Management
Hello Mariely, I'm sorry to hear about your experience. We take all guest feedback seriously and have shared your concerns with the management team for review. It is important to us that all guests feel comfortable during their stay. We appreciate your feedback and will use it to improve our services.
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Manager, Hotel Management
Hello Toi, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
15 Sep 2024 by Manager, Hotel Management
Hello Nichol,We're sorry to hear that your experience did not meet your expectations. Please feel free to contact us directly to share more details about your stay, so we can address any issues you encountered. We value your feedback and hope to have the opportunity to improve your impression in the future.
by A verified traveler
Posted 9 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Manager, Hotel Management
Hello EDGARD, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us with any specific feedback you would like to share so we can address any issues accordingly.
by A verified traveler
Posted 9 Sep 2024
Like nothing. It was loud the rooms for dirty TV didn't work
Comment from Hotel Management
11 Sep 2024 by Manager, Hotel Management
Hello Michael, We're sorry to hear about your experience. Your feedback helps us improve our services. If you'd like to discuss your concerns further, please feel free to reach out to our management team for assistance.
by A verified traveler
Posted 4 Sep 2024
Dump
Comment from Hotel Management
5 Sep 2024 by Manager, Hotel Management
Hello Keith, We're sorry to hear that you did not enjoy your stay with us. We appreciate your feedback and will share it with our team for further review and improvement. We hope to have the opportunity to welcome you back in the future and provide a more positive experience.
by A verified traveler
Posted 31 Aug 2024
Not like the picture but ok
Comment from Hotel Management
3 Sep 2024 by Manager, Hotel Management
Hello Shirley, We appreciate your feedback and regret any inconvenience caused. We strive to meet guest expectations and continuously work to improve our services. Your comments have been noted for future enhancements.
by A verified traveler
Posted 26 Aug 2024 on Hotels
The aile stunk of cigarette and weed. Old towels
Dirty carpets.
Comment from Hotel Management
28 Aug 2024 by Manager, Hotel Management
Dear Guest, We're sorry to hear about your experience and apologize for any inconvenience caused. Your feedback is valuable to us, and we will address the concerns raised to improve our services. Thank you for bringing this to our attention.
